Avaya IP Office 5410 - User Manual

To Next Page

IP Office 5410 Quick Reference Guide

Programmable Buttons

The programmable buttons enable you to access a range of IP Office system features. Some of these

features are available by default, others can only be programmed by your system administrator. Contact

your system administrator for more information.

Admin and Admin1 are two functions that enable you to program the most frequently used features against

other feature buttons. The programmable features that are available via Admin and Admin1 are:

Admin Name Description Admin Name Description

Acct Account Code Entry Park Call Park to Other Extension

AD Abbreviated Dial Prog Abbreviate Dial Program

Admin Self-Administer SAC Send All Calls

AutCB Automatic Callback Spres AD Suppress

CFrwd Call Forwarding All Timer Timer

CPark Call Park TmDay Time of Day

CPkUp Call Pickup Admin1 Name Description

Dir Directory Park Park

DPkUp Directed Call Pickup <User> User

GrpPg Group Paging <Group> Group

HFAns Internal Auto-Answer Flash Hook Flash

HGNS+ Set Hunt Group Night Service AD Abbreviated Dial

Default Short Codes

You can access a variety of system features by dialling short codes. The following table shows the default

short codes. For a full list of your phone’s default short codes, see the "IP Office 2410 and 5410 User

Guide".

Replace N, where shown, with an appropriate number. For example, *07*N#, where N is the extension to

which you want your calls forwarded to, when you have forwarding switched on.

Short Code Description Short Code Description

*00 Cancel All Forwarding *30 Call Pick Up Any

*01 Forward Unconditional On *31 Call Pick Up Group

*02 Forward Unconditional Off *32*N# Call Pick Up Extension

*03 Forward On Busy On *33*N# Call Queue

*04 Forward On Busy Off *34 Hold Music

*05 Forward On No Answer On *35*N# Extn Login

*06 Forward On No Answer Off *36 Extn Logout

*07*N# Forward to Number *37*N# Park Call

*08 Do Not Disturb On *38*N# Ride Call

*09 Do Not Disturb Off *39 Relay On

*10*N# Do Not Disturb Exception Add *40 Relay Off

*11*N# Do Not Disturb Exception Delete *41 Relay Pulse

*12*N# Follow Me Here *45*N# Call Steal

*13*N# Follow Me Here Cancel *46 Call Steal

*14*N# Follow Me To *47 Conference Add

*17 Voicemail Collect *48 Voicemail Ringback On

*18 Voicemail On *49 Voicemail Ringback Off

*19 Voicemail Off *50 Forward Hunt Group Calls On

*20*N# Set Hunt Group Night Service *51 Forward Hunt Group Calls Off

*21*N# Clear Hunt Group Night Service *53*N# Call Pickup Members

*29 Toggle Calls *57*N# Forward On Busy Number

Further information about Avaya IP Office is available from www.avaya.com/support and also from

http://marketingtools.avaya.com/knowledgebase/.

Reference: 15-601128

Issue 2 (22 November 2006)

IP Office 5410 Quick Reference Guide

This guide covers the basic functionality of your IP Office 5410 phone.

For more information on your phone settings and features, see the "IP Office 2410 and 5410 User Guide".

The diagram below shows the main phone features:

Feature Buttons/Display

Redial

Message Waiting Lamp

Dialling Pad

Page Left/Right

Volume Controls

Softkey

Handset/Headset Socket

Messages

Mute

Hold

Headset

Transfer

Speaker

Conference

Exit

Drop

Need help?

Do you have a question about the Avaya IP Office 5410 and is the answer not in the manual?

Summary

Incoming Call Handling

Answering Incoming Calls

Instructions on how to answer calls using the handset or speakerphone.

Making a Call

Steps to initiate a call using the handset or speakerphone.

Accessing Voicemail

Procedure for retrieving voicemail messages via the phone interface.

Call Hold and Retrieve

Guidance on placing calls on hold and retrieving them.

Transferring a Call

Steps for transferring an active call to another extension or person.

Establishing Conference Calls

Instructions for setting up multi-party conference calls.

Speakerphone Usage

How to use the speakerphone for calls and adjust volume.

Do Not Disturb Feature

Instructions for enabling and disabling the Do Not Disturb function.

Mute Functionality

How to use the Mute button to prevent the other party from hearing you.

Call Redial and Speed Dialing

Redialing Numbers

How to redial previously dialed numbers using the Redial feature.

Using Speed Dials

Instructions for dialing and adding speed dial entries.

Call Diverting and Forwarding

Diverting Calls

How to divert calls to another extension or your own extension.

Call Forwarding Options

Setting up unconditional, busy, and no-answer call forwarding.

The Avaya IP Office 5410 is a digital telephone designed for use with the IP Office system, offering a range of features for efficient call management and communication. This guide covers its basic functionality, programmable buttons, default short codes, and various call handling features.

Function Description

The IP Office 5410 serves as a primary communication endpoint within an IP Office system. It allows users to make and receive calls, manage voicemail, transfer calls, set up conference calls, and access various system features through programmable buttons and short codes. The phone is designed for ease of use, with a clear display, dedicated feature buttons, and a dialling pad.

Important Technical Specifications

While specific technical specifications like dimensions, weight, or power consumption are not detailed in this document, the guide highlights several key functional aspects:

Display: The phone features a display that shows call information, menu options, and feature status.
Feature Buttons: It includes dedicated buttons for common functions such as Messages, Hold, Transfer, Conference, Redial, Mute, and Drop.
Programmable Buttons: A significant feature is the inclusion of programmable buttons that can be configured by a system administrator to access a wide range of IP Office system features. These include Account Code Entry (Acct), Abbreviated Dial (AD), Self-Administer (Admin), Automatic Callback (AutCB), Call Forwarding All (CFrwd), Call Park (CPark), Call Pickup (CPkUp), Directory (Dir), Directed Call Pickup (DPkUp), Group Paging (GrpPg), Internal Auto-Answer (HFAns), Set Hunt Group Night Service (HGNS+), Call Park to Other Extension (Park), Abbreviate Dial Program (Prog), Send All Calls (SAC), AD Suppress (Spres), Timer (Timer), Time of Day (TmDay), User (), Group (), Hook Flash (Flash), and Abbreviated Dial (AD).
Short Codes: The phone supports default short codes for quick access to various system features, such as Cancel All Forwarding (*00), Forward Unconditional On (*01), Forward Unconditional Off (*02), Forward On Busy On (*03), Forward On Busy Off (*04), Forward On No Answer On (*05), Forward On No Answer Off (*06), Forward to Number (07N#), Do Not Disturb On (*08), Do Not Disturb Off (*09), Do Not Disturb Exception Add (10N#), Do Not Disturb Exception Delete (11N#), Follow Me Here (12N#), Follow Me Here Cancel (13N#), Follow Me To (14N#), Voicemail Collect (*17), Voicemail On (*18), Voicemail Off (*19), Set Hunt Group Night Service (20N#), Clear Hunt Group Night Service (21N#), Toggle Calls (*29), Call Pick Up Any (*30), Call Pick Up Group (*31), Call Pick Up Extension (32N#), Call Queue (33N#), Hold Music (*34), Extn Login (35N#), Extn Logout (*36), Park Call (37N#), Ride Call (38N#), Relay On (*39), Relay Off (*40), Relay Pulse (*41), Call Steal (45N#), Call Steal (*46), Conference Add (*47), Voicemail Ringback On (*48), Voicemail Ringback Off (*49), Forward Hunt Group Calls On (*50), Forward Hunt Group Calls Off (*51), Call Pickup Members (53N#), and Forward On Busy Number (57N#).
Speakerphone: Integrated speakerphone functionality for hands-free communication.
Headset Support: A dedicated socket for connecting a headset.
Volume Controls: Buttons for adjusting the volume of the speaker, handset, or headset.

Usage Features

The Avaya IP Office 5410 offers a comprehensive set of usage features for daily communication needs:

Answering Incoming Calls: Calls can be answered by picking up the handset or pressing the speakerphone button.
Making a Call: Calls are made by picking up the handset or pressing the speakerphone button, then dialling the desired number.
Accessing Voicemail: Voicemail can be accessed by pressing the MESSAGES button or, if Visual Voice is configured, the Voice button.
Hold: Calls can be placed on hold using the HOLD button and retrieved by pressing the button corresponding to the held call.
Transferring a Call: Calls can be transferred by pressing the TRANSFER button, dialling the destination number, and then hanging up (for unannounced transfer) or waiting for an answer before announcing the call and hanging up (for announced transfer).
Conference: Conference calls can be established by dialling the first party, pressing CONFERENCE, dialling the next party, and pressing CONFERENCE again to add them. This process can be repeated for additional participants. Users can drop themselves from a conference by hanging up.
Speakerphone Usage: The speakerphone can be used to make or answer calls, adjust volume, and end calls. Users can switch between speakerphone and handset.
Do Not Disturb: The Do Not Disturb feature can be activated (*08) or deactivated (*09) using short codes.
Mute: The MUTE button allows users to prevent the other party from hearing them and to reinstate two-way conversation.
Redial: The REDIAL button allows users to redial the last 6 (or up to 10) dialled numbers. Pressing REDIAL twice redials the last number.
Speed Dials: Users can store and access speed dials through softkeys. Speed dials can be added with a name and number, and short codes can also be stored as speed dials (e.g., Voicemail with *17).
Diverting Calls: Calls can be diverted to another extension using Follow Me codes (12N#) or to a specific number (14N#). Diversion can be cancelled using 13N# or 14#.
Call Forwarding: Various call forwarding options are available via short codes:
- Set forwarding number: 07N#
- Forward Unconditional On/Off: *01 / *02
- Forward On Busy On/Off: *03 / *04
- Forward On No Answer On/Off: *05 / *06

Maintenance Features

The document does not explicitly detail maintenance features. However, the reliance on a system administrator for programming programmable buttons and for more information on phone settings and features (as indicated by "Contact your system administrator for more information" and "For more information on your phone settings and features, see the 'IP Office 2410 and 5410 User Guide'") suggests that configuration and troubleshooting are primarily handled at a system level by trained personnel rather than by the end-user. The guide focuses on user-level operation rather than device-specific maintenance.