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Avaya OFFICE 5410 User Manual

Avaya OFFICE 5410
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IP Office
5410 User’s Guide
40DHB0002UKEY – Issue 1 (7th February 2005)

Table of Contents

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Avaya OFFICE 5410 Specifications

General IconGeneral
BrandAvaya
ModelOFFICE 5410
CategoryIP Phone
LanguageEnglish

Summary

The 5410 Telephone

Overview of the 5410

Guide to the Avaya 5410 telephone, detailing its features and operation.

Call Appearance Keys

A Bridged Appearance

Matches status of colleague's phone for pickup, making, and receiving calls.

A Line Appearance

Allocates an IP Office exchange line for making and receiving calls.

Call Coverage Appearance

Alerts to a colleague's incoming call, allowing pickup on their behalf.

System Features

Call Appearance/Function Key Icons

Icons displayed on keys indicating call status and feature activation.

Basic Call Handling Features

Answer a Call

How to answer an incoming call using handset, headset, or speakerphone.

Making a Call

Methods for manually and automatically making calls from the phone.

Clearing a Call

Procedures for ending an established call.

Basic Call Handling Features

Headset Working

Instructions for using the headset with the 5410 telephone.

Speakerphone

Guide to using the built-in speakerphone for calls and features.

Basic Call Handling Features

Speed Dial

Feature to automatically dial numbers stored in the personal directory.

Redial

Automatically redials previously dialed numbers from a stored list.

Mute

Prevents the other party from hearing you during a call.

Hold

Puts an active call on hold and allows answering a second call.

Basic Call Handling Features

Transfer

How to transfer a call to another extension or outside number.

Conference

Feature to add other parties into an existing call.

Message

Retrieving voicemail messages indicated by the message lamp.

Speed Dials

Overview of Speed Dials

Information on storing and accessing up to 48 personal speed dial entries.

Using Speed Dials

Dialing a Speed Dial Number

Steps to make a call using the speed dial directory.

Deleting a Speed Dial

Procedure to remove a speed dial entry.

Editing a Speed Dial

How to modify an existing speed dial entry.

Using Speed Dials

Adding a New Speed Dial

Detailed steps for adding a new speed dial entry with name and number.

Using the Call Log

Overview of the Call Log

Storing and accessing incoming, unanswered, and outgoing calls.

Using the Call Log

Viewing the Call Log

How to access and navigate through the call log entries.

Making Calls from the Call Log

Procedures for initiating calls directly from the call log.

Saving a Call Log Entry to Your Speed Dial List

Converting a call log entry into a speed dial entry.

Using the Call Log

Deleting a Call Log Entry

Steps to remove a specific entry from the call log.

Erasing All Logged Calls

How to delete all entries from the call log.

Setting Which Calls are Logged

Configuring the types of calls to be recorded in the call log.

Changing the 5410 Options

Overview of 5410 Options

Accessing menus to adjust various phone features and settings.

Ring Options

Settings for ring patterns and message lamp behavior.

Contrast

Adjusting the display contrast level.

Log Setup

Configuring which calls appear in the call log.

Self Test

Performing diagnostic tests on the phone's operation.

Language

Selecting the display language for the phone.

Selecting Personalized Options

Ring Options

Customizing ring patterns, flash message lamp, and show phone screen.

Adjusting the Display Contrast

How to adjust the phone's display contrast level.

Selecting Personalized Options

Call Log Setup

Specifying which types of calls are included in the call log.

Using Self Test

Performing self-test to display phone information and check operation.

Default Phone/Erase All Settings

Resetting personalized settings, call log, and speed dial entries.

Selecting Personalized Options

Language

Selecting the display language from a list of available options.

Automatic Gain Control (AGC)

Adjusting automatic gain control for handset and headset volume.

Function Keys

Overview of the Function Keys

Explanation of using function and soft keys to access system features.

Function Keys

Programming Your Own Functions

How to program custom features against other keys.

Changing the labels of the Function Keys

Personalizing the labels displayed on function keys.

Function Key Programming

Admin: The programmable functions available via an Admin key.

Lists programmable functions accessible through an Admin key.

Admin1: The programmable functions available via an Admin 1 key.

Lists programmable functions accessible through an Admin 1 key.

Function Key Programming

Shorthand Programming Mode

How to program functions using shorthand names displayed on the phone.

Function Key Programming

Longhand Programming

How to program functions using full, longhand names.

Function Key Programming

Display Key Features

Lists features programmable against Function Keys, with shorthand/longhand names.

Dial (#)

Automatically dials a displayed number; requires Admin 1 key.

Group (#)

Answers or clears calls ringing a specific group; requires Admin 1 key.

User (#)

Checks user status, calls user, or picks up calls; requires Admin 1 key.

Function Key Programming

Acct - Account Code Entry (!)

Makes calls using account codes or enters codes during a call; requires Admin key.

AD - Abbreviated Dial (!)

Dials a displayed number; can program additional digits; requires Admin key.

Admin - Self-Administer (!)

Accesses menus for programming functions against display keys; requires Admin key.

Function Key Programming

Apear - Appearance

Adds a display line for call appearances with symbols for call status.

AutCB - Automatic Callback (!)

Sets callback when free on busy/unanswered extensions; requires Admin key.

Busy - Busy

Sets the extension as busy to callers.

BusyH - Busy On Held

Switches the user's busy on held status on/off.

Function Key Programming

CFrwd - Call Forwarding All (!)

Switches call forwarding on/off and sets the forwarding number; requires Admin key.

CIrCW - Clear CW

Clears current call and connects a waiting call.

CnfRV - Conference Meet Me

Allows joining a specified conference.

Conf+ - Conference Add

Places all held calls into a conference.

Function Key Programming

CPark - Call Park (!)

Parks the current call; can be retrieved later; requires Admin key.

CPkUp - Call Pickup (!)

Answers a call ringing elsewhere; requires Admin key.

CWOff - Call Waiting Off

Switches call waiting for the extension off.

Function Key Programming

CWOn - Call Waiting On

Switches call waiting for the extension on.

CWSus - Call Waiting Suspend

Suspends current call to answer a waiting call.

Dir - Directory (!)

Accesses the telephone system directory; requires Admin key.

Function Key Programming

Dirct - Dial Direct

Connects a call to an extension without ringing.

DNDOn - Do Not Disturb On

Puts the extension into 'do not disturb' mode.

Function Key Programming

DNDOf - Do Not Disturb Off

Takes the extension out of 'do not disturb' mode.

DNDX+ - Do Not Disturb Exception Add

Adds a number to the 'do not disturb' exception list.

DNDX- - Do Not Disturb Exception Delete

Removes a number from the 'do not disturb' exception list.

DPkUp - Directed Call Pickup (!)

Answers a call ringing at a specified user or group; requires Admin key.

Drop - Drop (!)

Clears a current call; requires Admin key.

Function Key Programming

Emrgy - Dial Emergency

Dials a specified number regardless of call barring.

Flash - Flash Hook (#)

Sends a hook flash signal to the connected line.

FolTo - Follow Me To

Forwards calls from this extension to a specified target.

Function Key Programming

FwBNo - Forward On Busy Number

Sets forwarding number for busy and no answer calls.

FwBOn - Forward On Busy On

Switches the extension to forward on busy.

FwBOf - Forward On Busy Off

Switches the extension to forward on busy off.

Function Key Programming

FwdH+ - Forward Hunt Group Calls On

Forwards hunt group calls when unconditional forwarding is also on.

FwdH- - Forward Hunt Group Calls Off

Switches the extension to forward hunt group calls off.

FwdNo - Forward Number

Sets the extension's forwarding number for all calls.

FwdOf - Cancel All Forwarding

Switches off all call forwarding options.

FwNOn - Forward On No Answer On

Switches the extension to forward on no answer.

Function Key Programming

FwNOf - Forward On No Answer Off

Switches the extension to forward on no answer off.

FwUOn - Forward Unconditional On

Forwards all calls except hunt group calls unconditionally.

FwUOf - Forward Unconditional Off

Switches the extension's forward unconditional off.

GrpPg - Group Paging (!)

Makes a paging call to a specified extension or group; requires Admin key.

HdSet - Headset Toggle (!)

Switches the phone between handset and headset operation; requires Admin key.

Function Key Programming

Here- - Follow Me Here Cancel

Cancels the follow me action set by another extension.

Here+ - Follow Me Here

Forwards calls from a target extension to this extension.

HfAns - Internal Auto-Answer (!)

Answers internal calls after a single ring; requires Admin key.

HGEna - Hunt Group Enable

Sets extension's membership of a group as enabled.

Function Key Programming

HGDis - Hunt Group Disable

Sets the extension's group membership as disabled.

HGNS+ - Set Hunt Group Night Service (!)

Puts a specific hunt group into night service mode; requires Admin key.

HGNS- - Clear Hunt Group Night Service

Returns a hunt group from night service to normal service.

HGOS+ - Set Hunt Group Out of Service

Puts a specific hunt group out of service mode.

HGOS- - Clear Hunt Group Out of Service

Returns a hunt group from out of service to normal service.

Function Key Programming

Hold - Hold Call

Places the current call on hold at the central office.

HoldCW - Hold Call Waiting

Places current call on hold and connects any waiting call.

IAuto - Automatic Intercom

Connects call to extension without ringing.

IDial - Dial Intercom

Same as Automatic Intercom.

Function Key Programming

Intru - Call Intrude

Intrudes on a call, creating a conference.

Listn - Call Listen

Allows listening to group calls without being heard.

Function Key Programming

Login - Extn Login

Logs the current user onto the extension.

Logof - Extn Logout

Logs the current user off the extension.

Music - Hold Music

Plays the telephone system's music on hold.

NATim - Set No Answer Time

Sets the extension's no answer time for call forwarding.

Page - Page

Pages a specified target extension or group.

Function Key Programming

Park - Park (#)

Parks calls to and retrieves calls from a specific park slot.

Park - Call Park to Other Extension (!)

Parks a call against another extension.

PCall - Priority Call

Calls a specified extension even if it's set to 'Do not Disturb'.

Function Key Programming

PhyEx - Dial Physical Extension by Number

Dials a specified extension regardless of settings.

PickA - Call Pickup Any

Picks up any ringing call on the system.

PickG - Call Pickup Group

Picks up any ringing call to a group the extension is a member of.

PickM - Call Pickup Members

Picks up any call ringing an extension that is a member of a specified group.

Function Key Programming

Prog - Abbreviated Dial Program (!)

Selects and programs numbers against display keys; requires Admin key.

Quota - Clear Quota

Clears time quota for connections to external data services.

Queue - Call Queue

Places a call into a specified extension's call queue.

RBak+ - Ringback When Free

Sets callback when free on busy/unanswered extensions.

Function Key Programming

RBak - Cancel Ringback When Free

Cancels any set ringback when free function.

Recor - Call Record

Records the current call at the specified target extension.

Relay - Relay Pulse

Pulses an external output relay (1 or 2) for 5 seconds.

Rely+ - Relay On

Switches a specified external output relay (1 or 2) on.

Function Key Programming

Rely- - Relay Off

Switches a specified external output relay (1 or 2) off.

Resum - Resume Call

Resumes a call previously suspended into a specified ISDN exchange slot.

Rtriv - Retrieve Call

Retrieves a call previously held into a specified ISDN central office slot.

Ride - Ride Call

Unparks a parked call from a specified system park slot.

Function Key Programming

RngOf - Ringer Off (!)

Switches the phone's audible ringer on/off; requires Admin key.

Function Key Programming

SAC - Send All Calls (!)

Switches 'do not disturb' on/off; requires Admin key.

Steal - Call Steal

Takes over a call from a specified extension or retrieves a transferred call.

SusCW - Suspend CW

Suspends current call to answer a waiting call.

Function Key Programming

Suspe - Suspend Call

Suspends the current call at the exchange.

Timer - Timer (!)

Starts a timer on the phone's display; requires Admin key.

TmDay - Time of Day (!)

Displays the date and time on the phone; requires Admin key.

Toggl - Toggle Calls

Cycles through held calls and connects a previously held call.

VMRB- - Voicemail Ringback Off

Switches voicemail ringback for the extension off.

Function Key Programming

VMRB+ - Voicemail Ringback On

Switches voicemail ringback for the extension on/off.

VMCol - Voicemail Collect

Accesses a specified voicemail mailbox to collect or leave messages.

VMOff - Voicemail Off

Disables access to the user's voicemail box.

VMOn - Voicemail On

Enables/disables access to the user's voicemail box.

WUTim - Set Wrap Up Time

Sets the extension's busy wrap up time between calls.

System Features

Introduction

Accessing system features by dialing short codes.

Making Calls

How to make internal and external calls.

Answering Calls

Procedures for answering calls at your own or another extension.

System Features

Call Forwarding

Forwarding calls when away, busy, or for all calls.

Diverting Calls

Diverting calls to another extension or back to your own.

Do Not Disturb

Receiving no calls or only from exceptions.

System Features

Voicemail

Using voicemail features, including ringback and collecting messages.

Default Feature Codes

List of default short codes for various features.

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