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Avaya one-X User Manual

Avaya one-X
80 pages
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Avaya one-X
Deskphone SIP for
9608/9611G IP Telephone User Guide
16-603595
Issue 1
September 2010

Table of Contents

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Avaya one-X Specifications

General IconGeneral
CategoryIP Phone
BrandAvaya
Modelone-X
Supported ProtocolsSIP, H.323
Volume ControlsYes
SpeakerphoneYes
Wall MountableYes
Power over EthernetYes
Headset PortYes
Ethernet Ports2

Summary

Introduction to Avaya 9608/9611G SIP Deskphone

Deskphone Overview and Model Differences

Provides an overview of features, functionality, and differences between 9608 and 9611G models.

Scrolling and Navigation

Understanding Phone Icons

Administrative Messages and Telephone Stand

Administrative Messages

Describes how administrators send messages to the phone, including text and audio alerts.

Telephone Stand Adjustment

Instructions on how to attach and adjust the telephone stand for optimal positioning.

Viewing Network Information

Avaya Menu Functions

Options & Settings Menu

Accesses settings for calls, buttons, display, language, and advanced features.

Browser, Network Info, and About Menus

Accesses web apps, network details, and software information.

Log Out Functionality

Allows users to sign off the phone, protecting settings or enabling other users.

Configuring Options and Settings

Call Settings and Dialing Configuration

Adjust call display, timers, redial, speed dial, and auto-answer settings.

Favorites, Screen, Sound, Language, and Advanced Settings

Customize favorites, display, audio, language, and integrate applications.

Setting Phone Screen Behavior

Phone Screen on Calling and Ringing

Automatically display the Phone screen when placing or receiving calls.

Call Display and Redial Settings

Displaying Call Timers and Setting Redial Options

Enable call timer display and choose redial methods.

Visual Alerts and Audio Path Configuration

Visual Alerts and Audio Path Settings

Configure flashing LEDs for alerts and set the default audio path for calls.

Dialing Options and Speed Dial Setup

Dialing Options and Speed Dialing

Choose dialing methods and assign speed dial numbers to contacts.

Favorites and Button Label Personalization

Setting Up Favorites and Personalizing Button Labels

Build favorite lists and customize button labels for features and extensions.

Display Adjustment and Label Editing

Display Brightness/Contrast and Button Label Editing

Adjust screen brightness/contrast and edit button labels on modules.

Ring Pattern and Call Pickup Ring Tone

Ring Pattern and Call Pickup Ring Tone Settings

Select ring tones and assign specific tones for call pickup.

Call Alerting and Notification Settings

Call Pickup Alerting Indication

Set visual and/or audible alerts for incoming calls.

Background Logo and Sound Settings

Background Logo, Button Sounds, and Error Tones

Customize logos, button clicks, and error tones.

Phone Screen Width and Language Settings

Screen Width and Language Settings

Adjust screen width and select display language.

Time Format and Automatic Gain Control

Time Format and Automatic Gain Control

Set time format and configure AGC for audio devices.

Integrating Other Applications

Exchange Server Integration Setup

Configure credentials and preferences for integrating Exchange calendar.

Calendar Integration Preferences

Answering Incoming Calls

Answering and Ignoring Calls

Methods to answer or ignore incoming calls using handset, speaker, or headset.

Call Control Operations

Hold, Mute, and Transfer Calls

Temporarily suspend calls, mute audio, and initiate call transfers.

Completing Call Transfers

Making Calls

Making an Emergency Call

Instructions for making emergency calls, including failover considerations.

Redialing, Speed Dialing, and Autodialing

Redial, Speed Dial, and Autodialing Features

Use redial, speed dial, and autodial for efficient call initiation.

Advanced Calling Methods

Edit Dialing and Calling from Contacts

Use edit dialing and call contacts from the list.

Calling from Call History and Click-to-Dial

Call History and Click-to-Dial Calling

Initiate calls using call history or 'click to dial' links.

Call Forwarding Features

Send All Calls and Forwarding Calls

Redirect all calls or forward to a specific number.

Turning Off Call Forwarding

Managing Conference Calls

Setting Up and Adding Participants to Conference Calls

Initiate conference calls and add participants.

Conference Call Control

Hold, Drop, and Resume Conference Calls

Manage conference calls by holding, dropping, or resuming.

Bridged Call Appearances

Answering and Joining Bridged Calls

Answer or join calls on bridged lines.

Bridged Call Management

Outgoing Calls, Exclusion, and VM Transfer on Bridged Lines

Make outgoing calls, exclude others, and transfer bridged calls to VM.

Managing Contacts

Searching for Contacts

Find contacts using the dialpad and search functionality.

Advanced Contact Features

Extended Search and Contact Details

Perform extended searches and view detailed contact information.

Adding New Contacts

Editing and Deleting Contacts

Editing and Deleting Contacts

Modify contact information and remove contacts from the list.

Call History Management

Viewing Call History and Details

Access and view details of answered, outgoing, and missed calls.

Call History Entries

Add to Contacts and Remove from History

Save call history entries as contacts and delete history records.

Clearing and Turning Off Call History

Clear All History and Turn Off Logging

Clear all history entries and disable call history logging features.

Accessing Voicemail

Logging into Your Voicemail

Access voicemail by pressing Message button and following prompts.

Understanding Phone Features

Accessing the Features Menu

Navigating to and using the Features menu on the phone.

Feature Table and Abbreviations

Monitoring Extensions and Assigning Autodial Labels

Monitor Extensions and Assign Autodial Labels

Check extension status and customize autodial number labels.

Automatic Call Back and Auto Intercom

Automatic Call Back and Auto Intercom Setup

Set up auto call back for busy lines and make auto intercom calls.

Call Forwarding and Extension Blocking

Call Forwarding and Extension Blocking Settings

Forward calls when busy/unanswered and block extension display.

Call Parking and Unparking

Parking and Unparking Calls

Hold calls to answer elsewhere and retrieve parked calls.

Call Pickup Methods

Pickup Calls from Extensions and Groups

Answer calls from other extensions or pickup groups.

Intercom Calls and Malicious Call Tracing

Intercom Calls and Malicious Call Trace

Make intercom calls and trace malicious calls.

Call Recording and Priority Calling

Call Recording and Priority Calling Features

Record calls and make priority calls with special alerts.

Whisper Page and Simultaneous Ringing

Whisper Page and EC500 Simultaneous Ringing

Interrupt calls with whisper page and configure simultaneous ringing.

Extending Calls to Cell Phone (EC500)

Using the Web Browser

Navigating Web Pages

Use buttons, softkeys, and links to browse web content.

Web Browser Icons and Labels

Using the Calendar Application

Calendar Appointment Reminders and Review

Set appointment reminders and review calendar entries.

Limited Access During Failover

Failover Mode Considerations

Locking and Logging In/Out of Your Telephone

Logging In to Your Telephone Extension

Log in to your telephone extension using username and password.

Locking and Unlocking Your Telephone

Logging Out of Your Telephone Extension

Log out of your telephone extension, saving settings.

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