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Avaya IP Office Basic Edition - User Manual

Avaya IP Office Basic Edition
324 pages
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- Issue 6a – (Thursday, February 22, 2018)
Phone Based Administration
IP Office Basic Edition

Table of Contents

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Avaya IP Office Basic Edition Specifications

General IconGeneral
ModelIP Office Basic Edition
SIP TrunkingYes
ProtocolsSIP, H.323
Auto AttendantYes
MobilityOptional
DisplayVaries by handset model
LinesVaries by handset model
WeightVaries by handset model
DimensionsVaries by handset model
VoicemailOptional (Voicemail Pro)
Call RecordingOptional
Memory ButtonsVaries by handset model
SpeakerphoneVaries by handset model
Headset PortVaries by handset model
Power over Ethernet (PoE)Varies by handset model

Summary

Overview

Programming Functions

Lists the settings that can be programmed from a suitable phone on the first two extensions in the system.

Programmable Buttons

Details about assigning functions to programmable buttons on supported phones.

DS Phones

Covers the 1400 Series and 9500 Series phones supported by the IP Office Basic Edition system.

Administration Menus

Summarizes the Admin menu options provided by phones using DS ports.

ETR Phones

Describes system and extension programming using ETR phones.

BST Phones

Covers M-Series and T-Series phones supported by the IP Office Basic Edition system.

Telephony Features

Key System or PBX System

Details the differences and configurations between Key System and PBX System modes.

Outgoing Call Routing

Explains how outgoing calls are routed in Key System and PBX System modes.

Incoming Call Routing

Describes how incoming calls are presented and routed in Key System and PBX System modes.

Dial Plan

Details extension numbering and special dialed numbers.

Voicemail Operation

Explains how calls are handled when they go to a user's mailbox or an auto attendant.

Night Service

Details the setup and functionality of the Night Service feature.

System Changes

System Mode

Configures the system to operate in either key system mode or PBX system mode.

System Numbering

Sets whether the system uses 2-digit or 3-digit extension numbering.

System Locale

Sets the locale (country) for system settings and default language.

Line Settings

Number of Lines

Determines the number of outside lines automatically assigned to buttons on all extensions.

Line Assignment

Allows individual setting of additional lines to line appearance buttons.

Line Coverage Extension

Sets the extension to which incoming calls are presented if unanswered.

Assign Line to Auto Attendant

Allows assigning a line to a different auto attendant.

Date and Time

Changing the Date

Sets the date displayed on phones and used by the system.

Changing the Time

Sets the time displayed on phones and used by the system.

Network Time Synchronization

Automatically updates system date and time using service provider information.

Dialing Restrictions and Permissions

Allowed Number List

Specifies telephone numbers that extensions can dial, overriding other restrictions.

Emergency Phone Number List

Stores up to 10 emergency numbers accessible by all users.

Outgoing Call Restriction

Specifies types of outgoing calls allowed on all lines at an extension.

System Password

A four-digit password to override dialing restrictions or control access to features.

PBX Mode Call Routing

ARS Selectors

Groups lines to create destinations for outgoing external calls.

Call Classes

Defines call types and associated ARS selectors for routing.

Auxiliary Equipment

Doorphone Programming

Configures doorphone extensions and alert extensions.

Contact Closures

Enables the use of contact closure devices like door locks.

Loudspeaker Extension

Specifies the extension connected to the loudspeaker paging system.

Speed Dials

System Speed Dials

Configures up to 100 frequently dialed numbers for all users.

Personal Speed Dials

Allows each extension to have up to 20 personal speed dials.

Extension Settings

Caller ID Log All Calls

Programs extensions to log answered and unanswered Caller ID calls.

Extension Name

Assigns a name to an extension for display during calls.

Call Waiting

Enables call waiting tones for a single-line extension.

External Hotline

Sets the extension to automatically dial an external number when off hook.

Internal Hotline

Sets the extension to automatically dial another extension when off hook.

Do Not Disturb Exceptions

Sets numbers that can still call an extension when Do Not Disturb is enabled.

Account Codes

Forced Account Code List

Creates a list of account codes used to verify entries by extension users.

Forced Account Code Extensions

Sets which extensions must enter an account code before making outside calls.

Voicemail

VMS Cover On;Off

Switches the use of voicemail coverage for an extension on or off.

VMS Coverage Rings

Sets the number of times an extension rings before going to voicemail.

Voicemail Password

Allows users to set or reset an access code for their voicemail.

Groups

Calling Groups

A group of extensions that can be called simultaneously.

Hunt Groups

Incoming calls hunt through group extensions for the first available answer.

Pickup Groups

Allows users to answer calls ringing within the group.

Ring Settings

Abbreviated Ringing

Incoming calls ring only once when the user is on another call.

Call Coverage Rings

Defines the number of rings before calls are sent to the covering extension.

Line Ringing

Sets ringing behavior (immediate, delayed, or no ring) for a line appearance.

Override Line Ringing

Allows extension's ring pattern to override line ringing settings.

Ringing on Transfer

Specifies what callers hear while being transferred.

Holding Calls

Hold Recall Time

Sets how long a call remains on hold before recalling to the originating extension.

Music on Hold

Enables music played to callers placed on hold.

Button Programming

Button Programming Functions

Lists and describes various functions assignable to phone buttons.

Account Code Entry

Allows users to enter an account code before making calls.

Call Coverage

Switches call coverage for an extension on or off.

Call Forwarding

Redirects all calls to another number or extension.

Call Pickup

Allows users to answer a call alerting at a specified extension.

Do Not Disturb

Prevents incoming calls from ringing at the extension.

Hunt Group

Allows users to call or page a hunt group.

Idle Line Pickup

Allows users to seize an idle line without a line appearance button.

Loudspeaker Page

Makes a page call to the configured loudspeaker extension.

Pickup Group

Allows users to answer calls ringing within a pickup group.

Privacy

Turns privacy on or off, preventing others from bridging into calls.

Saved Number Redial

Saves a dialed number to redial when idle.

Station Lock

Locks the extension from making calls.

VMS Cover

Switches voicemail coverage for the extension on or off.

System Maintenance

Copy Extension Settings

Copies settings from one extension to another of the same type.

Remote Administration Password

Changes the password for PC access to system configuration settings.

Backup the Configuration

Performs a manual backup of the current system configuration.

Restore the Configuration

Restores the system configuration from a previous backup.

System Default

Resets the system and returns configuration to default settings.

System Reset

Resets the system while retaining programmed settings.

System Shutdown

Shuts down the system for maintenance.

System Upgrade

Copies new software to the system SD card.

Display System Details

Displays system information for troubleshooting.

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