Avaya IP Office Basic Edition - Hunt Groups

Phone Based Administration Page 185
- Issue 6a (Thursday, February 22, 2018)IP Office Basic Edition
Comments on this document? infodev@avaya.com
Groups: Calling Groups
13.2 Hunt Groups
For extensions in a hunt group, an incoming call to that group hunts for the first available extension. The system supports
up to six hunt groups, using the group numbers 771 to 776.
· Any number of extensions can be assigned to each hunt group. In addition, extensions can be in more than one
hunt group.
· You can include multiple fax machines or answering machines in a hunt group.
· If a ringing call to the hunt group is not answered within three rings, the call moves to the next idle extension in
the hunt group.
· If users in the hunt group leave their desks, they should turn on Do Not Disturb at their extensions so that calls
hunt immediately to the next available extension.
· Hunt Group calls are not eligible for call coverage or VMS coverage.
· For each external line, one of the hunt groups can be selected as the line's coverage destination, see Group Call
Distribution .
1408/1416/9504/9508 Phone
1. At either of the first two extensions on the system, press Admin.
· To do the above during a call, you may need to press the PHONE button to display the Admin soft key
option. If you access phone administration during a call, only the SPEAKER, MUTE and HEADSET
buttons still affect the connected call.
2. Use the up or down arrow buttons to scroll the display to System Administration. When highlighted, press
Select.
3. Use the up or down arrow buttons to scroll the display to Groups. When highlighted, press Select.
4. Use the up or down arrow buttons to scroll the display to Pickup Group. When highlighted, press Select.
5. At the Group: prompt enter the number of the group you want to adjust.
6. At the Extension: prompt enter the extension number whose group membership you want to change.
7. Enter 1 or 2. The default is 2 (Not Assigned), ie. the extension is not a member of the group.
· Alternatively use the left or right arrow icons to toggle through the settings or Default to return to the
default setting.
8. Use the up or down arrow buttons to select another extension to adjust if required.
· Exit programming by pressing PHONE. Alternatively use the Back button to move to another menu.
M7324/M7324N/M7310/M7310N/T7316/T7316E Phone
1. At either of the first two extensions on the system, press Feature **config (ie. Feature **266344).
· If the system has a system password set, it is requested. Enter the password.
2. The phone displays System Admin.
3. Dial #505. The phone displays Hunt Group.
4. At the Group: prompt, enter a group number.
5. At the Extension: prompt, enter the number of the extension to be programmed.
6. Enter 1 or 2. The default is 2 (Not Assigned), ie. the extension is not a member of the group.
· Alternatively use the Next Data or Previous Data buttons to change the setting or press Remove to return
to the default setting.
7. Do one of the following:
· To assign or unassign another extension, press Next Item or Prev Item until the extension number appears
on the display. Then repeat Step 6.
· To exit phone based administration at any time, press the Release button. To select a different process use the
Next Procedure or Previous Procedure buttons or dial another feature code.
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