Avaya IP Office Basic Edition - External Hotline

Phone Based Administration Page 155
- Issue 6a (Thursday, February 22, 2018)IP Office Basic Edition
Comments on this document? infodev@avaya.com
Extension Settings: Intercom Dial Tone
10.6 External Hotline
Use this feature to identify an extension as being an external hotline extension. When a user lifts the handset of an
external hotline extension, a stored external number is automatically dialed. The external number might be, for example,
a frequently called service bureau. The external hotline must be a single line telephone without a dial pad.
· Under certain conditions of heavy telephone usage, the external hotline may be unable to dial the programmed
number immediately (for example, if many of the tip/ring devices connected to your system dial out at the same
time).
· You can identify several extensions as external hotlines.
· Do not assign an external hotline to either of the first two extensions in the system.
· Use Hotline to identify an internal hotline extension.
· Use Line Assignment to assign outside lines to the external hotline extension and Automatic Line Selection
to set the extension to select outside lines first. If your use of the external hotline requires immediate dialing of the
programmed number, assign a line for use only by this extension.
· Set line ringing to no ring for all lines assigned to the external hotline to prevent incoming calls from ringing at
the extension.
· Make sure there are no call or line restrictions assigned to an external hotline.
· Do not use station lock at an external hotline because it will prevent the outside number from being dialed.
· Remove external hotlines extensions from Night Service Group Extensions , Calling Group Extensions and
Hunt Group Extensions .
· Do not assign Forced Account Code Entry to the external hotline.
1408/1416/9504/9508 Phone
1. At either of the first two extensions on the system, press Admin.
· To do the above during a call, you may need to press the PHONE button to display the Admin soft key
option. If you access phone administration during a call, only the SPEAKER, MUTE and HEADSET
buttons still affect the connected call.
2. Use the up or down arrow buttons to scroll the display to System Administration. When highlighted, press
Select.
3. Use the up or down arrow buttons to scroll the display to Extensions. When highlighted, press Select.
4. Use the up or down arrow buttons to scroll the display to External Hotline. When highlighted, press
Select.
5. At the Extension: prompt enter the extension.
6. The current setting is displayed.
7. Enter the external number and press Enter. Press Clear to remove any existing number. The following keys can
be used to enter special dialing commands:
Function
Press to insert
Character
Description
Pause
HOLD
P
Inserts a 1.5 second pause.
Transfer
SPEAKER
R
Send a hook-switch flash signal.
Stop
CONFERENCE
S
Stop dialing.
· On 9500 Series phones, these options are accessed by pressing More and select Pause, Stop or Recall as
required.
8. Use the up or down arrow buttons to select another extension to adjust if required.
· Exit programming by pressing PHONE. Alternatively use the Back button to move to another menu.
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