Avaya IP Office Basic Edition - CO Disconnect Time

Phone Based Administration Page 84
- Issue 6a (Thursday, February 22, 2018)IP Office Basic Edition
Comments on this document? infodev@avaya.com
4.6 CO Disconnect Time
Use this feature to change the disconnect time for an outside line. When a caller on hold hangs up, the local telephone
company may send a special signal to the system to free the line. Different telephone companies use different length
signals. The length of the signal is called the disconnect time. If you place a call on hold and the caller hangs up, but the
call does not disconnect within a minute after the caller hangs up, the disconnect time is probably set too high or set at
No Detection.
· If the telephone company does not send a signal, keep the disconnect time set to 500 msec, the default setting.
The user must disconnect a held call manually by retrieving the call and then hanging it up.
· Shorten the disconnect time only if abandoned calls on hold do not disconnect.
· Lengthen the disconnect time only if calls are being disconnected prematurely.
· You can program and view the disconnect time for analog lines only.
1408/1416/9504/9508 Phone
1. At either of the first two extensions on the system, press Admin.
· To do the above during a call, you may need to press the PHONE button to display the Admin soft key
option. If you access phone administration during a call, only the SPEAKER, MUTE and HEADSET
buttons still affect the connected call.
2. Use the up or down arrow buttons to scroll the display to System Administration. When highlighted, press
Select.
3. Use the up or down arrow buttons to scroll the display to System Parameters. When highlighted, press
Select.
· Alternatively, dial # and the system administration code.
4. Use the up or down arrow buttons to scroll the display to Co Disconnect Time. When highlighted, press
Select.
5. At the Line: prompt enter the line number. The current setting is displayed.
6. Enter then option required between 1 to 7.
· 01 = 300 msec
· 02 = 350 msec
· 03 = 400 msec
· 04 = 450 msec
· 05 = 500 msec (default)
· 06 = 550 msec
· 07 = 600 msec
· Alternatively use the left or right arrow icons to toggle through the settings or Default to return to the
default setting.
7. Use the up or down arrow buttons to select another line to adjust if required.
· Exit programming by pressing PHONE. Alternatively use the Back button to move to another menu.
M7324/M7324N/M7310/M7310N/T7316/T7316E Phone
1. At either of the first two extensions on the system, press Feature **config (ie. Feature **266344).
· If the system has a system password set, it is requested. Enter the password.
2. The phone displays System Admin.
3. Dial #203. The phone displays Co Disconnect.
4. At the Line: prompt, enter the two-digit number of the line for which you are adjusting the hold disconnect time.
5. The current hold disconnect time for the line is displayed.
6. Enter then option required between 1 to 7.
· 01 = 300 msec
· 02 = 350 msec
· 03 = 400 msec
· 04 = 450 msec
· 05 = 500 msec (default)
· 06 = 550 msec
· 07 = 600 msec
· Alternatively use the Next Data or Previous Data buttons to change the setting or press Remove to return
to the default setting.
· To exit phone based administration at any time, press the Release button. To select a different process use the
Next Procedure or Previous Procedure buttons or dial another feature code.
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