Avaya IP Office Basic Edition - Pickup Groups

Phone Based Administration Page 191
- Issue 6a (Thursday, February 22, 2018)IP Office Basic Edition
Comments on this document? infodev@avaya.com
Groups: Night Service Button
13.5 Pickup Groups
When a call rings at an extension in a pickup group, a user at any other extension in the system can answer that call by
dialing the pickup group code or using a Pickup Group button.
The system supports up to four Pickup Groups, using group numbers 661 to 664.
· You can assign each extension to any or all of the pickup groups.
· To pickup calls without a Pickup Group button, press and intercom or call appearance button and dial 661 to
664 for the group from which to pickup the call.
· When there are multiple calls ringing the members of a pickup group, the longest ringing call is picked up.
1408/1416/9504/9508 Phone
1. At either of the first two extensions on the system, press Admin.
· To do the above during a call, you may need to press the PHONE button to display the Admin soft key
option. If you access phone administration during a call, only the SPEAKER, MUTE and HEADSET
buttons still affect the connected call.
2. Use the up or down arrow buttons to scroll the display to System Administration. When highlighted, press
Select.
3. Use the up or down arrow buttons to scroll the display to Groups. When highlighted, press Select.
4. Use the up or down arrow buttons to scroll the display to Pickup Group. When highlighted, press Select.
5. At the Group: prompt enter the number of the group you want to adjust.
6. At the Extension: prompt enter the extension number whose group membership you want to change.
7. Enter 1 or 2. The default is 2 (Not Assigned), ie. the extension is not a member of the group.
· Alternatively use the left or right arrow icons to toggle through the settings or Default to return to the
default setting.
8. Use the up or down arrow buttons to select another extension to adjust if required.
· Exit programming by pressing PHONE. Alternatively use the Back button to move to another menu.
M7324/M7324N/M7310/M7310N/T7316/T7316E Phone
1. At either of the first two extensions on the system, press Feature **config (ie. Feature **266344).
· If the system has a system password set, it is requested. Enter the password.
2. The phone displays System Admin.
3. Dial #501. The phone displays Pickup Group.
4. At the Group: prompt, enter a group number.
5. At the Extension: prompt, enter the number of the extension to be programmed.
6. Enter 1 or 2. The default is 2 (Not Assigned), ie. the extension is not a member of the group.
· Alternatively use the Next Data or Previous Data buttons to change the setting or press Remove to return
to the default setting.
7. Do one of the following:
· To assign or unassign another extension, press Next Item or Prev Item until the extension number appears
on the display. Then repeat Step 6.
· To exit phone based administration at any time, press the Release button. To select a different process use the
Next Procedure or Previous Procedure buttons or dial another feature code.
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