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Partner 18
Avaya Partner 18 Programming And Use
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AT&T
PARTNER
®
Plus
Communications System
Release 3.1
Programming and Use
2
Table of Contents
Table of Contents
3
About this Guide
6
Overview
8
Default Chapter
8
Features and Capabilities
8
System Components
8
Standard Telephones
8
System Telephones
8
Important Safety Instructions
9
Save These Instructions
9
Features and Capabilities
10
System Components
11
Control Unit
12
System Capacity
13
System Modules
13
Telephones
14
Intercom Autodialers
14
System Telephones
14
Auxiliary Equipment
15
Standard Telephones
15
Requirements
16
Combination Extensions
16
Connecting Standard Devices
16
Programming
17
Contents
21
Hardware Considerations
21
Initial System Setup
21
Overview
21
Changing Settings after Installation
23
Centrex Services
25
Changing Settings to Support PBX or
25
System Programming Options
25
2 Programming
17
Hardware Considerations
17
Overview
17
Using Telephones
18
Overview
19
Hardware Considerations
20
Assigning Lines
21
Initial System Setup
21
Adding New Extensions
23
Adding New Lines
23
Changing Settings after Installation
23
Changing the System Clock
23
Swapping Extensions
23
Centrex Services
24
Changing Settings to Support PBX or
24
Dialing Restrictions and Permissions
25
Restricting Access to Outside Lines
25
Speed Dialing
25
System Programming Options
25
Setting up Auxiliary Equipment
28
Setting up Groups of Extensions
28
Using System Programming
30
The Programming Overlays
30
Changing Programming Type
32
Programming Mode
32
Telephone Programming Options
33
Automatic Line Selection
33
Extension Name on Display
33
Line Ringing
33
Personal Speed Dialing
33
Programming Telephone Buttons
33
Button Programming
34
Call Handling Options
34
Programming a Receptionist's Extension
34
Using Telephone Programming
35
Telephone Models
35
Using Centralized Telephone Programming
35
Changing Programming Type
38
Using Extension Programming
38
Learning about Telephones
39
Default Chapter
39
System Telephones
39
System Telephones
40
Buttons and Indicators
41
Lights
43
Dial Tones
44
Ringing Patterns
44
Using the Handset, Speaker, and Microphone
44
Hands-Free Answer on Intercom (HFAI)
45
Learning about Telephones
40
Standard Telephones
46
Voice Interrupt on Busy Calls
46
Speakerphone Performance Tips
46
Ringing Patterns
47
Dial Tones
48
Using the Switchhook
48
Limitations
48
Combination Extensions
49
Feature Phones
49
Using Telephones
50
Basic Call Handling Features
50
Dial-Code Features
51
Using Auxiliary Equipment
52
Overview
54
If a Device Has Trouble
56
Answering Machines
57
Single Answering Machine
58
Multiple Answering Machines
59
Personal Answering Machine
60
Call Reporting Devices (SMDR)
61
Programming
61
Call Reports
62
Call Accounting Devices
63
Considerations
63
Output Format
63
Serial Printers
63
Credit Card Scanners
64
Fax Machines
65
Fax Management Feature
65
Using Fax Machines
65
Transferring a Call to the Fax Machine
66
Using the Fax Machine's Notify Feature
66
Restricting Dialing from a Fax Machine
67
Setting up Fax Machines
67
Single Fax Machine
68
Fax Line Saver
69
Send and Receive Fax Machines
70
Modems
72
Stand-Alone Modem for Placing Calls Only
72
Send and Receive Modem
73
Night Service with Auxiliary Equipment
74
PARTNER Attendant
76
Backup for Receptionist
76
Voice Messaging Systems
77
Delayed Call Handling
77
Feature Reference
79
Feature Reference
82
AA Extensions (#607)
83
Abbreviated Ringing (#305)
84
Account Code Entry (F12)
85
Allowed List Assignments (#408)
88
Allowed Phone Number Lists (#407)
89
Answering Calls
91
Auto Dialing
93
Automatic Extension Privacy (#304)
95
Automatic Line Selection
96
Automatic VMS Cover (#310)
98
Background Music (F19)
99
Call Forwarding/Call Follow-Me (F11)
101
Call Pickup (I6XX)
103
Calling Group Extensions (#502)
104
Conference Calls
105
Conference Drop (F06)
107
Copy Settings (#399)
108
Dial Mode (#201)
109
Direct Line Pickup-Active Line (I68LL)
110
Direct Line Pickup-Idle Line (I8LL)
112
Disallowed List Assignments (#405)
113
Disallowed Phone Number Lists (#404)
114
Display
116
Display Language (#303)
118
Distinctive Ring (#308)
119
Do Not Disturb (F01)
120
Doorphone Alert Extensions (#606)
121
Doorphone Extension (#604 and #605)
122
Emergency Phone Number List (#406)
123
Emergency Telephone (#311)
125
Exclusive Hold (F02)
127
Extension Name Display
128
Fax Machine Extensions (#601)
130
Forced Account Code Entry (#307)
131
Forced Account Code List (#409)
133
Group Call Distribution (#206)
135
Group Calling-Ring/Page (I7G/I*7G)
137
Group Hunting-Ring/Voice Signal (I77G/I*77G)
139
Group Pickup (I66G)
142
Hold
144
Hold Disconnect Time (#203)
146
Hotline (#603)
147
Hunt Group Extensions (#505)
149
Intercom Dial Tone (#309)
151
Joining Calls
152
Last Number Redial (F05)
154
Line Access Restriction (#302)
155
Line Assignment (#301)
157
Line Ringing
159
Loudspeaker Paging (I70)
161
Making Calls
163
Message Light off (F10)
167
Message Light on (F09)
169
Music on Hold (#602)
171
Night Service Button (#503)
173
Night Service Group Extensions (#504)
175
Number of Lines (#104)
176
Outgoing Call Restriction (#401)
177
Outgoing Call Restriction Button (#114)
179
Outside Conference Denial (#109)
181
Personal Speed Dial Numbers
182
Pickup Group Extensions (#501)
184
Privacy (F07)
185
Recall (F03)
186
Recall Timer Duration (#107)
188
Rotary Dialing Timeout (#108)
189
Save Number Redial (F04)
190
SMDR Record Type (#608)
191
SMDR Top of Page (#609)
192
Special Dialing Functions
193
System Date (#101)
195
System Day (#102)
196
System Password (#403)
197
System Reset-Programming Saved (#728)
198
System Speed Dial Numbers
199
System Time (#103)
202
Toll Call Prefix (#402)
203
Touch-Tone Enable (F08)
204
Transferring Calls
205
Transfer Return Extension (#306)
208
Transfer Return Rings (#105)
209
VMS Cover (F15)
210
VMS Hunt Delay (#506)
212
VMS Hunt Schedule (#507)
213
Voice Interrupt on Busy (#312)
214
Voice Interrupt on Busy Talk-Back (F18)
216
Voice Mailbox Transfer (F14)
217
Wake up Service Button (#115)
218
Overview
82
Troubleshooting
221
When You Need Help
222
Power Failure Operation
222
Problems with System Phones
223
System Phone Does Not Ring
223
System Phone Display Does Not Work
224
System Phone Does Not Work
224
Problems with Standard Phones
225
Standard Phone Does Not Ring
225
Standard Phone Rings Back after Intercom Call with no One at Other End
226
Standard Phone's Message Waiting Light Does Not Light
226
Problems with Combination Extensions
227
Phone Does Not Work Properly
227
Other Problems with Phones
228
Trouble Making Outside Calls
228
Calls Are Answered Automatically
229
Trouble Hearing Called Party Answer
230
Using the Recall Feature Disconnects Call
230
Using the Recall Feature Has no Effect
230
System Problems
231
Call on Hold Hangs Up, but Line Does Not Disconnect
231
All Phones Dead: no Dial Tone or Lights
232
Calls on Hold Are Disconnected
232
Multiple Phones Dead: no Dial Tone or Lights
232
Other Problems with System
233
Poor Transmission Quality on Modem
233
Problems with Standard Devices
231
Standard Device Does Not Answer
231
Standard Device Does Not Dial out Properly
231
Specifications
234
Repair Information
237
Product Ordering Information
240
Doc Notification and Repair Information
245
Speed Dial Form
247
Other manuals for Avaya Partner 18
Connection Guide
318 pages
Quick Reference
18 pages
Reference Guide
6 pages
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Avaya Partner 18 Specifications
General
Number of Buttons
18
Display
No
Speakerphone
Yes
Headset Jack
Yes
System Type
Proprietary
CO Lines
2
Digital Extensions
16
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