Avaya S8700 - Page 2

Job Aid
2
July 2003
555-245-768, Issue 1
Comcode 700281124
Pre-Site Tasks
Before you go on site, verify that the following tasks have been done.
■ Ask the customer for the Product ID for the media server being replaced. If the customer does not have it, run
the Avaya Registration Tool (ART) to obtain the Product ID number for the replacement media server.
■ If the customer is using SNMP for alarming, you will need to get the IP addresses and community names from
the customer as the SNMP programming is not saved after the replacement.
■ If upgrading the software, verify that you have the correct software, software patches, and firmware. You must
upgrade the firmware on the IPSIs, upgrade the software on both media servers, and install the required
software patch.
■ Verify that the customer has backed up all the system and translation files.
Checklist 1. Pre-Site Tasks for Replacing a Hard Drive on an S8700 Media Server
9 Ta sk Description
1 (For R1.0/1.1.x, R1.3 replacements
only) Obtain CD-ROMs with the Cor-
rect Software Releases
Retrieve an R1.2 CD-ROM (1.0/1.1.x replacement or for R1.0/1.1
LSPs) and/or R1.3 CD-ROM (R1.3 replacement only)
.
Note: R1.2 systems do not require the CD-ROM because the
replacement hard drive already has the R1.2 software.
2 Get Communication Manager Patch,
If Appropriate
The latest Communication Manager patch file may be available
on the CD-ROM. Otherwise, download it to your laptop from the
Avaya Support Web site (http//www.avaya.com/support). S
elect
Software & Firmware Downloads > S8700 Media Server >
Software Download.
3 Get Firmware for IPSI, C-LAN, Med-
Pro, and/or VAL Circuit Pack, If
Appropriate
Download the latest firmware to your laptop from the Avaya Sup-
port Centre Web site (http//www.avaya.com/support). S
elect
Software & Firmware Downloads > S8700 Media Server >
Firmware Download.
4 Get the Product ID and Modem IP
Address
Run ART to obtain the Product ID for the media server with the
failed hard drive and the IP address for the customer’s INADS
line.
Access the ART web site on your laptop at the URL
http://art.dr.avaya.com/ARTidcrt.cgi.
5 (For R1.0/R1.1 replacement only)
Get License and Authentication Files
Go to the RFA Web site (http://rfa.avaya.com) to retrieve the
License and Avaya Authentication files for the customer. You can
use the files that were originally created.