What to do if I cannot access Avaya Installation Wizard?
If you cannot access the Avaya Installation Wizard, ensure that you are plugged into the Services port (2 [Eth1]). Also, make sure you are using the correct IP address, login, and password. Finally, ensure the NIC on the laptop is configured correctly.
What to do if I cannot log in to the Avaya Server?
If you're unable to log in to the Avaya Server, start by checking the link LED on the server. If it's off, there may be a cable or hardware issue. Also, ensure you are using SSH instead of telnet, and that you're connected to the Services Ethernet port. Verify that you're using a cross-over cable between the Services laptop computer and the server. Clear the ARP cache on the Services laptop computer and ensure you have connectivity. Finally, verify that the NIC on the Services laptop computer is correctly configured.
How to access Avaya Installation Wizard on Avaya S8500?
If you're having trouble accessing the Avaya Installation Wizard, first ensure that you are plugged into the Services port. Confirm that you are using SSH, not telnet, and that you're using the correct IP address (192.11.13.6). Double-check that you have the correct login and password. Lastly, ensure that the NIC on your laptop is configured correctly.
Why can't I get files from the Avaya Server RFA site?
If you cannot get files from the RFA site, provide the correct SAP number and the serial number for the reference IPSI.
Why is there no power to the Avaya S8500 Server media server?
If there is no power to the Avaya media server, make sure the media server is plugged into the UPS and that the UPS has power. For S8700 servers, open the door on the front of the media server and push the power button. For S8710 servers, push the power button on the front of the media server.
What to do if I cannot log into the Avaya Server Ethernet switch?
If you cannot log into the Ethernet switch, ensure that you are connected to the correct Ethernet port (for one Ethernet switch, it is the port marked Console). Also, make sure you have the correct login ID and password. See the user’s guide that comes with the Ethernet switch. Finally, ensure the network card on the laptop is configured correctly.
Why is the Avaya S8500 in no-license mode?
The Avaya Server might be in no-license mode if the license file does not have an IP address yet, or if, after 30 minutes, the license file has not located the reference IPSI.
Why no “V” shows on the IPSI LED on Avaya S8500 Server?
If no 'V' shows on the IPSI LED, it could mean that the IPSI is not connected to the Ethernet switch or the network. Ensure that the port on the Ethernet switch assigned to that IPSI is enabled.
Why does the Avaya S8500 Server ASG not work?
If the ASG does not work, try re-installing the Avaya authentication files.
What to do if Avaya S8500 is not shadowing?
If the servers are not shadowing, make sure you are using a cross-over cable. Also, verify that the fiber optic cable is plugged in correctly, RX to TX and TX to RX.
General| Processor | Intel Xeon |
|---|---|
| Model | S8500 |
| Network Interface | Gigabit Ethernet |
| Form Factor | Rack-mountable |
| Redundancy | Optional redundant power supply |
| Supported Protocols | SIP, H.323 |
| Operating System Kernel | Linux |
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