What to check if there is no power to the Ethernet switch on Avaya S8500?
If the Ethernet switch has no power, ensure that it is plugged into the UPS or the outlet and that the UPS or outlet has power.
What to do if Avaya S8500 is not shadowing?
If the servers are not shadowing, make sure you are using a cross-over cable. Also, verify that the fiber optic cable is plugged in correctly, RX to TX and TX to RX.
How to fix 'Cannot ping out to the customer network' on Avaya S8500 Server?
To enable pinging out to the customer network from the Avaya Server, ensure that in the LAN security settings 'output from server' for ICMP is enabled.
How to fix 'Cannot access the server remotely' on Avaya Server?
To resolve remote access issues with your Avaya Server, ensure that the LAN security settings have 'input to server' enabled for SSH (Linux commands), HTTPS (Web access), and def-sat (SAT commands access). If necessary, adjust the LAN security settings via a direct web interface connection to the server.
What to do if I cannot install the license file on Avaya Server?
If you cannot install the license file on your Avaya Server, ensure that only one license file exists on the server; if there are two, delete one. If the issue persists, the file might be corrupt, so download it again from the RFA site. When uploading, use binary mode.
Why system generates an alarm when first connect to IPSI on Avaya S8500 Server?
If the system generates an alarm when first connecting to the IPSI, the IPSI might not have the current firmware. In this case, upgrade the firmware.
Why the LED display on IPSI is flashing on Avaya S8500?
If the LED display on the IPSI is flashing, it could indicate that the IPSI LED is not programmed with the switch and the location (DHCP), or that an IP address is not assigned to the IPSI LED (static IP addressing).
How to access the IPSI for static addressing on Avaya S8500?
If you cannot access the IPSI for static addressing, ensure that you are plugged into the Services (top) port on the IPSI. Also, ensure that the ARP cache is cleared on the Services laptop computer.
Why the “V” on the IPSI LED is not filled in on Avaya S8500 Server?
If the 'V' on the IPSI LED is not filled in, it could mean that an IP address is not assigned to the IPSI, or that the IPSI is not administered.
Why is the Avaya S8500 in no-license mode?
The Avaya Server might be in no-license mode if the license file does not have an IP address yet, or if, after 30 minutes, the license file has not located the reference IPSI.
General| Processor | Intel Xeon |
|---|---|
| Model | S8500 |
| Network Interface | Gigabit Ethernet |
| Form Factor | Rack-mountable |
| Redundancy | Optional redundant power supply |
| Supported Protocols | SIP, H.323 |
| Operating System Kernel | Linux |
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