Avaya T3 - Page 24

Making several connections
24
Telephoning as usual
Consultation during a call (Refer-back)
During a call:
Press the "Refer-back" function key. The caller waits and cannot hear what you
say.
... Enter the number you wish to refer back to. Carry out refer-back.
If necessary, disconnect the refer-back extension.
Scroll to the Return to ... menu item.
Confirm your selection.
You will now be able to talk to the first party again. The other party is on hold.
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Note
• You can also call the refer-back extension with a function key if it is set up as a
partner key or is assigned to that extension number (Destination key).
Switching between two external callers (brokering)
If you want to speak with a call party (e.g. 06975058) who has been put on hold:
Scroll to the Back to 06975058 menu item.
Confirm your selection. The other caller is now waiting.
Forwarding callers
Your caller wishes to be connected to another extension:
Press the "Hold" function key. The caller waits and cannot hear what you say.
... Enter the number to which you want to forward the call.
Replace the handset. The hold extension will be connected to the first caller.
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Notes
• You do not need to wait until the hold extension picks up the call.