EasyManua.ls Logo

Avaya 1616 User Manual

Avaya 1616
184 pages
To Next Page IconTo Next Page
To Next Page IconTo Next Page
Page #1 background imageLoading...
Page #1 background image
Using 1608/1616 Phones on IP Office
Release 11.1 FP2
Issue 3
March 2023

Table of Contents

Other manuals for Avaya 1616

Question and Answer IconNeed help?

Do you have a question about the Avaya 1616 and is the answer not in the manual?

Avaya 1616 Specifications

General IconGeneral
SpeakerphoneYes
Headset PortYes
Programmable Buttons16
Fixed Feature ButtonsYes
Volume ControlsYes
Ethernet Ports2 x 10/100 Mbps
PowerPoE (Power over Ethernet)
Expansion Module SupportYes
Supported ProtocolsH.323

Summary

Phone Overview

Important Safety Information

Provides critical warnings regarding the use of the phone, potential hazards, and interference.

1608 Telephone Features

Details the main features and layout of the Avaya 1608 IP phone model.

1616 Telephone Features

Describes the main features and capabilities of the Avaya 1616 IP phone model.

Button Modules

Explains the functionality and use of additional button modules for the 1616 phones.

The Phone Stand

Illustrates how to use and adjust the phone's integrated stand for optimal viewing.

Phone Keys and Display

Phone Keys Overview

Provides an overview of the various keys on the phone and their functions.

Call Soft Keys

Details the functions of the soft keys located below the display, which change dynamically.

Programmable Feature Buttons

Explains how programmable buttons can be configured for various phone features.

Status Display

Call Icons

Illustrates and describes icons used on the phone display to indicate call status.

Status Letters

Defines status letters that may appear on the phone display indicating system or user status.

Appearance Buttons

Call Appearance Buttons

Describes how call appearance buttons are used to manage calls and their states.

Bridged Appearance Buttons

Explains how bridged appearance buttons mirror another user's call status.

Call Coverage Buttons

Details how call coverage buttons alert users to unanswered calls from colleagues.

Line Appearance Buttons

Describes how line appearance buttons are used for making and receiving calls on specific lines.

Making and Answering Calls

Making a Call

Provides instructions on how to initiate a call from the phone.

Making Additional Calls

Explains how to handle multiple calls simultaneously on the phone.

Calling from Your Contacts

Details how to make calls using the phone's contact directory.

Calling from the Call Log

Describes how to make calls by accessing the phone's call log.

Redialling a Previous Number

Explains how to redial previously used numbers via list or last number mode.

Busy Indication

Covers methods for checking a user's availability status before making a call.

En-Bloc Dialing

Describes the en-bloc dialing feature for composing and editing numbers before dialing.

Withholding Your Number

Explains how to set the phone to withhold the caller's number on external calls.

Adjusting the Call Volume

Provides instructions on how to adjust the volume for incoming calls during a conversation.

Muting a Call

Details how to mute the microphone during a call to prevent the other party from hearing you.

Ending Calls

Explains the various methods available to terminate an active call.

Answering Calls

Caller Display

Describes how the phone displays caller information for incoming calls.

Answering a New Call

Provides procedures for answering an incoming call using different audio paths.

Answering Another Call

Explains how to answer a second incoming call while a first call is active.

Diverting a Call to Voicemail

Details how to redirect an incoming call directly to the voicemail system.

Silence (Ignore) an Alerting Call

Describes how to silence the ringer of an alerting call without rejecting it.

Dropping an Incoming Call

Explains how to reject an incoming call and the effects based on call type.

Page Calls

Covers how to respond to or ignore page calls received on the phone.

Displaying Other Calls

Explains how to view and manage multiple calls in progress or on hold.

Using Call Pickup

Describes how to answer calls ringing on other extensions or hunt groups.

Call Pickup Short Codes

Lists and explains short codes used for various call pickup features.

Redialling

Redialling in List Mode

Details the procedure for redialing using the call log list.

Redialling a Previous Number

Explains how to redial numbers and select between list or last dialed modes.

Selecting Your Redial Mode

Guides users on how to choose between redial list or last call redial modes.

Transferring Calls

Calls and Button Status Indication

Describes call status indications for calls on hold pending transfer.

Switching Between Calls

Explains how to switch between connected and held calls.

Transferring a Call to Voicemail

Details how to transfer a current call to another user's voicemail.

Transferring a Held Call

Provides scenarios for transferring calls that are currently on hold.

Transferring a Call to Your Mobile

Guides on transferring calls to a mobile device via the features menu.

Holding Calls

Holding Conference Calls

Explains how to place a conference call on hold without affecting other parties.

Holding a Call

Provides instructions on how to put a current call on hold.

Taking a Call Off Hold

Details the methods available to retrieve a call from hold.

Switching Between Calls

Explains how to switch between a connected call and a held call.

Parking Calls

Parking Short Codes

Lists and explains short codes for parking and unparking calls.

Parking Calls (Features Menu)

Guides on how to park calls using the phone's features menu.

Unparking Calls Using the Status Menu

Describes how to view and unpark parked calls via the status menu.

Park & Page

Explains the Park & Page feature for parking calls and announcing them.

Conferencing

Starting a Conference

Provides a simple method for initiating a conference call.

Turning a Normal Call Into a Conference

Explains how to convert a standard call into a two-party conference.

Adding Another Party Using Hold

Details how to add a party to a conference by temporarily holding the connection.

Adding Another Party Without Using Hold

Describes adding a conference party without interrupting the existing call.

Viewing Conference Details

Explains how to display and manage participants in a conference call.

Dropping/Muting Parties

Covers procedures for removing or muting participants from a conference call.

Holding a Conference Call

Details how to place a conference call on hold.

Exiting a Conference

Explains how a user can leave a conference call.

Context Sensitive Conferencing

Explains advanced conferencing scenarios based on call highlight.

Conference Short Codes

Lists and explains short codes for initiating and joining conferences.

Redirecting Your Calls

Call Redirection Options

Outlines various methods for redirecting calls, including Follow Me and Forwarding.

Forwarding Calls

Explains call forwarding settings like unconditional, busy, and no answer.

Do Not Disturb

Details how to enable and configure the Do Not Disturb feature.

Follow Me

Describes the Follow Me feature for redirecting calls to another extension.

Twinning

Explains the Twinning feature, allowing calls to ring on two phones simultaneously.

Contacts and Call Log

Contacts

Describes how contacts are stored and accessed on the phone system.

How the Directory Search Works

Explains the progressive matching method used for searching the directory.

Managing External Contacts

Details how to add, edit, and delete external directory contacts.

Viewing Contacts

Guides on how to access and browse through different types of contacts.

Making a Call from the Directory

Provides steps for initiating a call directly from a directory entry.

Using the Directory for Other Functions

Explains how to use the directory to select numbers for other phone functions.

Adding a New Contact

Details how to add new personal directory entries to the phone.

Adding a Contact from Your Call Log

Describes how to save call log entries as new contacts.

Editing a Contact

Provides instructions on how to modify existing contact entries.

Deleting a Contact

Explains how to remove contacts from the personal directory.

Using the Call Log

Provides an overview of accessing and managing the phone's call log.

Missed Calls

Details how missed calls are indicated and logged on the phone.

Missed Group Calls

Explains how missed calls from hunt groups are logged.

Accessing Your Call Log

Guides on how to access and navigate the phone's call log.

Making a Call from Your Call Log

Provides instructions on initiating calls directly from the call log.

Viewing Call Details

Describes how to view detailed information for selected call log entries.

Deleting a Call from Your Call Log

Explains how to remove individual call records from the log.

Deleting the Whole Call Log

Provides instructions on how to clear all call records from the log.

Adding a Call Log Call to Your Contacts

Details how to save call log entries as new contacts.

Voicemail

Message Waiting Indication

Explains the visual and audible indicators for new voicemail messages.

Accessing the Visual Voice Menus

Guides on how to access the phone's visual voicemail interface.

Checking Messages Using Visual Voice

Provides steps for listening to, saving, or deleting voicemail messages.

Leaving a Message

Details how to record and send a voicemail message to other users.

Using Voicemail Email

Explains how to configure email notifications for new voicemail messages.

Recording Your Mailbox Greeting

Guides on how to record a personalized greeting for your voicemail box.

Record Your Name

Details how to record your name for mailbox identification.

Changing Your Voicemail Code

Provides instructions on how to change your voicemail password.

Switching Voicemail On/Off

Explains how to enable or disable voicemail answering for your calls.

Transferring a Call to Voicemail

Details how to transfer a call directly to a voicemail mailbox.

Sending an Incoming Call to Your Mailbox

Describes how to redirect an incoming call to your own voicemail.

Voicemail Short Codes

Lists and explains short codes for accessing voicemail features.

Other Mailbox Guides

References additional guides for advanced voicemail mailbox controls.

Other Features

Account Codes

Explains the use of account codes for call tracking and billing.

Forced Account Codes

Details how account codes can be required for specific calls.

Manual Account Code Entry

Guides on how to manually enter account codes when prompted.

Headset Operation

Provides instructions on connecting and using a phone headset.

Headset Caller Volume

Explains how to adjust the caller's volume when using a headset.

Automatic Gain Control

Details the AGC feature for maintaining consistent audio levels.

Default Handsfree Audio Path

Describes the default audio path for speaker and headset usage.

Handsfree Speaker Operation

Provides instructions on using the phone's handsfree speakerphone.

Speaker Volume

Explains how to adjust the volume for the handsfree speaker.

Default Audio Path

Describes the default audio path for speaker and headset usage.

Automatic Gain Control

Details the AGC feature for maintaining consistent audio levels.

Logging In/Out

Explains how to log into and out of the phone system.

Locking Your Phone

Provides instructions on how to lock the phone's settings.

Unlocking Your Phone

Details how to unlock the phone if it has been locked.

Auto Lock

Explains how to configure the phone to automatically lock after inactivity.

Login Short Codes

Lists and explains short codes for logging into the phone system.

Groups

Group Membership

Explains how to enable or disable membership in hunt groups.

Group Service Status and Fallback

Describes hunt group service modes (In Service, Night Service, Out of Service).

Changing a Group’s Service Status

Guides on changing the service status of hunt groups via menus.

Changing a Group’s Fallback Destination

Explains how to set alternative destinations for hunt group calls.

Short Codes for Groups

Lists short codes related to hunt group status management.

Phone Configuration

Ringer Controls

Covers settings for adjusting ringing, including disabling and visual alerting.

Disabling the Ringer

Provides instructions on how to turn off the phone's ringer for all calls.

Switching Audible Alerting On/Off

Details how to switch off only the audible ringer.

Switching Visual Alerting On/Off

Explains how to control the visual call alert lamp.

Coverage Ring

Describes how to set different ringing types for appearance or coverage buttons.

Ringer Volume

Provides instructions on how to adjust the phone's ringer volume.

Internal Auto-Answer

Explains how to configure the phone to automatically answer internal calls.

Display Controls

Covers settings for adjusting the phone's display brightness and contrast.

Display Brightness

Provides instructions on how to adjust the brightness of the phone's displays.

Display Contrast

Details how to change the contrast level used on the display.

Last Call Duration Display

Explains how to display the duration of the last call after it ends.

Call Timer Display

Describes how the phone can show a timer for alerting calls.

Display Language

Guides on how to select the display language for the phone menus.

Auto Display Waiting Call

Explains how to automatically show details of a waiting call.

Show Phone Screen

Details how to automatically exit menus when a call alerts.

Inactivity Timer (Auto-Return)

Explains how to set a timer to return the phone to its normal display after inactivity.

Volume and Sound

Covers controls for adjusting volume and various phone sounds.

Button Clicks

Provides instructions on enabling or disabling key press confirmation sounds.

Error Tones

Details how to disable the error tone for invalid selections.

Ringer Volume

Provides instructions on adjusting the phone's ringer volume.

Handset Volume

Explains how to adjust the volume of incoming calls via the handset.

Headset Volume

Provides instructions on adjusting the caller's volume when using a headset.

Speaker Volume

Explains how to adjust the volume of incoming calls via the speaker.

Automatic Gain Control

Details the AGC feature for maintaining consistent audio levels.

Default Handsfree Audio Path

Describes the default audio path for speaker and headset usage.

Programmable Feature Buttons

Explains how to assign functions to programmable buttons.

Editing Your Programmable Buttons

Guides on how to select, apply, replace, or delete functions for feature keys.

Programmable Button Features

Lists features that can be assigned to phone buttons via self-administer menu.

Abbreviated Dial Button

Details how to use a button as a speed dial for numbers.

Absence Text Button

Explains how to set or clear absence text messages for display.

Account Code Button

Describes how to set up buttons for account code entry.

Auto Answer Button

Explains how to use a button to switch internal auto-answer on or off.

Call Forward All Button

Details how to use a button to switch unconditional forwarding on or off.

Call Park Button

Explains how to use a button to park and unpark calls.

Call Park to Other Button

Describes how to park a call against another extension.

Call Pickup Button

Explains how to use a button to answer calls ringing for users or groups.

Call Pickup Any Button

Details how to answer any call currently ringing on the system.

Conf Meet Me Button

Explains how to use a button to start or enter a conference.

Drop Button

Describes how to use a button to drop the current call.

Flash Hook Button

Explains how to use a button to send a flash hook signal.

Group Button

Details how a button indicates group calls waiting and allows pickup.

Page Button

Explains how to use a button to make a page call.

Park and Page Button

Describes using a button for parking calls and announcing them.

Ringer Off Button

Explains how to use a button to turn the phone's ringer on or off.

Self-Administer Button

Details how to use a button to access the Self Administer menu.

Send All Calls Button

Explains how to use a button to switch Do Not Disturb on or off.

Suppress Digits Button

Describes how to mask dialed digits on the phone display.

Twinning Button

Explains how to use a button to control mobile twinning operations.

User Button

Describes how a button monitors another user's status and allows interaction.

Miscellaneous

Short Codes

Lists and explains various short codes for enabling and disabling features.

System Administration

Covers system configuration options available to system phone users.

Checking the System Information

Guides on how to check system name, software version, and IP address.

Checking the Time Server Status

Explains how to check the status of the time server and obtained information.

Setting the Date

Provides instructions on manually setting the date on the telephone system.

Setting the Time

Details how to manually set the time on the telephone system.

Setting the Time Offset

Explains how to adjust the time offset for the telephone system.

Restarting the System

Provides instructions on how to shut down and restart the telephone system.

Managing the Memory Cards

Covers checking memory card status and performing actions on them.

Reporting System Alarms

Explains how system alarms are indicated and reported.

The Status Menu

Describes the Status menu and its availability based on features or rights.

Do Not Disturb

Provides instructions on switching the Do Not Disturb feature off via the Status menu.

Follow Me To

Details how to clear or change 'follow me to' settings via the Status menu.

Follow Me Here

Explains how to clear or change 'follow me here' settings via the Status menu.

Forward on Busy

Describes how to clear or change 'forward on busy' settings via the Status menu.

Forward on No Answer

Provides instructions on clearing or changing 'forward on no answer' settings.

Forward Unconditional

Details how to clear or change 'forward unconditional' settings via the Status menu.

Forwarded Here

Explains how to view users who are forwarding calls to you.

Group Membership

Describes how to enable or disable group membership via the Status menu.

Group Status

Provides instructions on changing the service state of a group via the Status menu.

Switch Mobile Twinning Off

Details how to switch mobile twinning mode off using the Status menu.

Parked Calls

Explains how to view and unpark parked calls via the Status menu.

System Alarms

Describes how system alarms are indicated and reported.

Menus

Provides an overview of the phone's menus and their availability.

Status Menu

Describes how to access and use the phone's Status menu.

Features Menu

Details how to access and navigate the phone's Features menu.

Menu Access Control

Explains how system administrators control access to menu options.

Entering Text Characters

Covers methods for entering text for directory searches and other functions.

Entering Characters for a Directory Search

Details how to enter characters to search for names in the directory.

Entering Additional and Accented Characters

Explains how to use the keypad for accented and special characters.

Entering Characters for Other Functions

Describes text entry modes and cursor movement for various functions.

Further Help

Additional Help and Documentation

Provides sources for additional support and documentation, including online guides.

Forgotten Password

Explains procedures for handling forgotten passwords and login codes.

Getting Help

Guides on how to obtain support through Avaya business partners and system administrators.

Additional Documentation

Lists user guides and manuals available on the Avaya Documentation Center website.

Related product manuals