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Avaya 1120E User Manual
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Avaya 1120E IP Deskphone with SIP
Software User Guide
SIP Software Release 4.4
Release 4.4
NN43112-101
Issue 09.01 Standard
November 2013
2
Table of Contents
Default Chapter
5
Table of Contents
5
Chapter 1: Revision History
11
Chapter 2: Regulatory and Safety Information
13
Denan Regulatory Notice for Japan
15
Chapter 3: Introduction to the Avaya 1120E IP Deskphone
17
Basic Features
17
Avaya 1120E IP Deskphone Controls
19
Key Press Behavior
22
Avaya 1120E IP Deskphone Display
23
Cleaning the Avaya 1120E IP Deskphone LCD Display Screen
24
Context-Sensitive Soft Keys
24
Idle Display Screen after Dial Pad Input
29
In-Call Context-Sensitive Soft Keys
30
Navigation Keys
33
Using a USB Mouse
35
Available IP Deskphone Call Features
35
Security Features
36
Secure Connection
36
Chapter 4: Installing the 1120E IP Deskphone
39
Before You Begin
39
Connecting the Components
39
Removing the Stand Cover
41
Connecting the AC Power Adapter (Optional)
41
Connecting the Handset
42
Connecting the Headset (Optional)
42
Selecting the Headset Tuning Parameter
43
Connecting the LAN Ethernet Cable
43
Installing Additional Cables
44
Wall-Mounting the IP Deskphone (Optional)
44
Entering Text
47
Using the Dialpad
47
Configuring the Dialpad to Alphanumeric Dialing
49
Entering Text Using the USB Keyboard
50
Chapter 5: Accessing the Avaya 1120E IP Deskphone
53
Logging on
53
Automatic Login
54
Configuring the Domain
54
Password Protection for Domains
55
Selecting a Language
56
Logging on to Your Avaya 1120E IP Deskphone
56
Configuring the Duration of the Login
58
Logging on to Multiple User Accounts
59
Timed Logoff
59
Timed Logoff While IP Deskphone Is Idle
60
Timed Logoff While on a Call
60
Selecting a Location
60
User Profile
61
Overwriting Your Personal Address Book
62
Confirmation Logon Screen
62
Logging off from the IP Deskphone
63
Logging off Multiple User Accounts
63
Making an Emergency Call
64
Location Information
65
Chapter 6: Configuring the Avaya 1120E IP Deskphone
67
Adjusting the Display Screen Contrast
67
Configuring the Backlight
68
Creating the Idle Screen Text Display
69
Configuring Menu Auto Back-Out
70
Selecting a Ring Pattern
71
Adjusting the Volume
72
Adjusting the Ring Volume
72
Adjusting the Volume of the Handset, Headset, and Handsfree Mode
73
Adjusting the Paging Ring Volume
76
Selecting a Language
76
Selecting the Date and Time Format
77
USB Headset
80
Headset Menu
81
Presence of USB Headset
83
Audio Format Selection
84
Generic USB Headset
85
Avaya USB Headset Adapter with HID
85
Third-Party USB Headsets with HID
88
Analog Terminator Adapter for Analog (500/2500-Type) Telephone or Fax Machine
91
Chapter 7: Making a Call
93
Making a Call Using Off-Hook Dialing
93
Making a Call Using On-Hook Dialing
94
Using Handsfree Calling
95
Using Call Subjects
96
Managing Call Subjects
99
Adding a Call Subject
99
Deleting a Call Subject
100
Editing a Call Subject
101
Chapter 8: Receiving a Call
103
Caller Identification
103
Answering an Incoming Call
104
Redirecting an Incoming Call
104
Declining an Incoming Call
106
Creating a New Call Decline Reason During an Incoming Call
107
Managing Call Decline Reasons
108
Create a New Call Decline Reason
108
Delete a Call Decline Reason
109
Edit a Call Decline Reason
110
Ignoring an Incoming Call
110
Receiving Intercom Calls
112
Receiving Paging Calls
112
Chapter 9: The Address Book
113
Viewing the Address Book
113
Initiating a Call from the Address Book
114
Adding a Contact to Your Address Book
115
Editing a Contact in Your Address Book
117
Copying Information to the Address Book
119
Searching for a Contact in the Address Book
121
Using the Search Feature
123
Using Local Search
123
Using Global Search
124
Chapter 10: Call Inbox
127
Accessing the Call Inbox
127
Managing Calls in the Call Inbox While Not on a Call
128
Viewing the Details of a Call in the Call Inbox
130
Managing Missed Calls
130
Missed Calls Notification
131
Initiating a Call from the Call Inbox
133
Deleting Calls in Your Call Inbox
134
Accessing the Calls in Your Call Inbox During a Call
135
Chapter 11: Call Outbox
137
Accessing the Call Outbox
137
Managing Calls in the Call Outbox While Not on a Call
138
Initiating a Call from the Call Outbox
139
Deleting Calls from Your Call Outbox
139
Viewing the Details of a Call in the Call Outbox
140
Accessing the Calls in Your Call Outbox During a Call
141
Chapter 12: Instant Messaging
143
Configuring Instant Messaging
143
Instant Message Automatic Pop-Ups
143
Configuring IM Audible Alert
145
Composing an Instant Message
146
Instant Message Inbox/Outbox
147
Accessing Instant Messages
147
Viewing the Content of an Instant Message
148
Replying to an Instant Message
149
Initiating a Call from an Instant Message
150
Deleting an Instant Message
150
Chapter 13: While on an Active Call
153
Making a New Call
153
Initiating a Call Using the Active Call Context-Sensitive Soft Key Menu
153
Call Waiting
154
Placing a Call on Hold
155
Multiple Calls on Hold
156
Using 3-Way Calling
161
Configuring a Conference Call
162
Ad Hoc Conferencing When Connecting to the Call Server
163
Edit Domain Page
165
Transferring a Call
167
Using the Park Call Feature
169
Using Park Call
170
Retrieving a Parked Call
171
Chapter 14: Additional Features
173
Using the Friends Feature
173
Accessing Your Friends List
174
Editing Information of a Friend
176
Feature Keys
180
Feature Key Programming
181
Remove a Programmed Feature Key
193
Feature Key Autoprogramming
194
Soft Key
197
Creating a Feature Key Using the Copy Key
198
Using Call Forward
200
Activate Call Forward
202
Configuring Do Not Disturb
203
Configuring a Presence State
204
Adding a New Presence State Message
206
Configuring Privacy Settings
207
Incoming Call Privacy
208
Outgoing Call Privacy
208
Multiple Appearance Directory Number
209
Audio Codecs
210
Audio Codec Selection
211
Audio Codec Ordering
211
PC Client Softphone Interworking with the IP Deskphone
211
Answer-Mode Settings
212
Automatic Remote Software Updates
213
Busy Lamp Field
214
Chapter 15: Multiuser
215
Initial Login
215
Additional Logins
216
Automatic Login
216
Logging out
217
Primary Account Logout
217
Secondary Account Logout
218
Server Failover
218
Cable Unplugged
218
Upgrade Impacts to User Profiles
219
Line Keys
220
Making a Call
221
Receiving a Call
222
Being in a Call
222
Instant Messages
223
Menu Features
223
Modifying Settings
224
Per-Account Call Notification Options
224
IM Settings
224
Voice Mail Settings
224
Remembering Settings after Logout
225
Programmable Keys
225
Inbox, Outbox, IM Log
226
Address Books
226
User Status
227
Do Not Disturb
227
Call Forwarding
228
Presence
229
Notifications
230
Account Selection
231
Chapter 16: Advanced Features
233
Viewing the IP Deskphone Information
233
Accessing the Services Menu
234
Checking for Updates
234
Resetting the IP Deskphone
235
Erasing the User Data
236
Network Menu
241
USB Flash Drive
242
Customizable Banner for Login
244
Phone Information - Details Screen
244
Screensaver/Screen Lock
246
Background Image
253
Selecting an Image Screen
253
Service Package Group Support
255
Bulk-Create Feature Keys Based on an Existing Directory Address Book Group
256
View Existing Groups in Your Address Book if You Selected Groups
257
View the Existing Groups You Have in Your Address Book
258
Add a New Contact to Your Address Book
259
Add a New Group
262
Speed Dial List
262
Speed Dial List Screen
264
Auto-Retrieve Flag
264
USB Flash Memory Device Support
265
File Manager
274
USB Scenarios
275
Chapter 17: Visual Indicators
277
Display Screen Icons
277
Visual Alerter/Message Waiting Indicators
279
Chapter 18: Multi-Level Precedence and Preemption
281
Overview
281
Other MLPP Service Features
282
Making a Call with MLPP
282
Making an MLPP Call by Going Off-Hook
283
Making an MLPP Call Using Inbox/Outbox, Address Book, and Friends List
286
Making an MLPP Call from a Received Instant Message
286
Making an MLPP Call by Using a Programmed Speed Dial Key
288
Incoming Calls with Precedence
289
Call Transfer with Precedence
290
Multiple Calls
291
Preemption
292
Call Origination Busy
294
Re-Authorization
296
Feature Interactions with MLPP
297
Chapter 19: Third Party Terms
299
Third Party Terms for Avaya 11Xx 12Xx Sw Release 3.0 through 4.0 (Aug - Nov 2010)
299
Gnu
300
Zlib
304
Libpng
305
Kern_Random
307
Wchar Functions
308
Libjpeg
309
T-Rex
310
Glossary
311
Index
315
Other manuals for Avaya 1120E
User Manual
20 pages
Reference Guide
3 pages
Getting Started
2 pages
Quick Reference Card
2 pages
Configuring Guide
16 pages
5
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Avaya 1120E Specifications
General
USB Port
No
Speakerphone
Yes
Network Interface
10/100 Mbps Ethernet
Power over Ethernet
IEEE 802.3af compliant
Protocols
SIP
Buttons
Volume
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