Avcom of Virginia – 7729 Pocoshock Way – Richmond – Virginia - 23235 – USA
www.avcomofva.com – PHONE 1.804.794.2500 – FAX 1.804.794.8284
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9. TERMS AND CONDITIONS
Only the following terms and conditions apply to the sale and delivery of the goods reflected herein. The products
manufactured by AVCOM OF VIRGINIA INC., (hereafter referred to as AVCOM) are subject to the following
conditions and are subject to change without prior written notice at AVCOMS’ sole discretion. All implied
warranties, if any, terminate 1 year from the date of the original purchase.
10. LIMITED WARRANTY POLICY
AVCOM warrants to the original purchaser that this product shall be free from defects in materials and workmanship
upon delivery. AVCOM additionally warrants that product, used under normal service conditions, shall be free from
defects in materials and workmanship for a period of 1 year**. The warranty policy includes:
• Labor cost and replacement of original parts and components.
• Repair cycle time of 21 business days upon return of unit to the factory Customer Service Center.
AVCOM shall not be liable for cost of repairs or replacement of parts or components due to physical damage, product
misuse or abuse and unauthorized modifications or repair.
To receive In-Warranty service, the defective product must be received no later than the specified warranty period by
contacting AVCOM’s Customer Service center for a Return Material Authorization (RMA) number. Information
needed to process the RMA includes the Model number, Serial number, date and place of purchase. For an RMA
number contact AVCOM Service Center at PHONE: (804)-794-2500 or FAX (804) 794-8284. No product will be
accepted by AVCOM that does not have an RMA number.
** Extended warranty terms are available. Please contact Avcom of Virginia for details.
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