LEVEL OWNER’S MANUAL
19
BATTERY TROUBLESHOOTING
Your ebike battery uses several sophisticated monitoring systems
to prevent damage from overcharging, overheating, deep battery
discharge, charging with the wrong voltage, and other errors.
Please use the specific charger supplied with your bike. Other
chargers may not supply the correct voltage required for
charging. Those that do may not be programmed to initiate the
charge cycle. To resolve this:
1. Remove the battery from the bike.
2. Plug the charging tip into the battery.
3. Plug the charger into wall power.
4. Tap the power button on the battery once to turn it on.
5. Charge the battery overnight.
6. When charging is complete, put the battery back on the
bike and check for proper operation. Having trouble with
your bike? Most problems are easy to correct.
If a situation occurs that could damage the battery, the battery
can go into a protective “sleep mode” - the battery cells inside
are OK, but the battery won’t turn on and won’t take a charge. To
“wake up” the battery, please follow this procedure:
1. Put the battery on the bike.
2. Plug the charging tip into the battery.
3. Plug the charger into wall power.
4. Tap the power button on the battery once to turn it on.
5. Press and hold “M” on the controls to turn on the display.
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