Troubleshooting 6-1
TROUBLESHOOTING
This chapter lists some common printer problems and solutions.
Problem Action
The screen is off or the
printer is not responding.
Press the Power Button to turn the printer off, press it again to
turn the printer back on. If the printer will not turn off, unplug
it from the outlet, wait 10 seconds, then plug it back in.
The printer does not print,
has voids, or is too light.
Make sure the printer is turned on and has power.
Correctly load supply.
Clean the printhead.
Printing stops OR the printer
does not correctly advance
from one label to the next.
Clear any jammed labels.
Correctly load supply.
Make sure your printer is turned on and has power.
Error Codes
Contact your System Administrator if you cannot clear an error or you see an error not listed
below. Many of these errors require action by your System Administrator.
Code(s) Description
004 - 005 Supply size is incorrect. Reload the correct supplies. See “Loading
Supplies” in Chapter 1 for more information.
267 – 271; 410 - 413 Communication error. See your System Administrator.
703 - 704 Supply Error. Load supplies or make sure they are loaded correctly.
706 Remove any jammed supplies. See “Clearing Label Jams” in Chapter
5 for more information.
750 Printhead overheated. Turn off the printer to let it cool.
751 - 753 The printer sensed a problem with a mark on the supplies. Check
the supplies to see if they are loaded correctly.
756 The printer is out of supplies. Load supplies.
757 The calibrated supply length differs by plus or minus .25 inches from
the format. Load correct supplies.
768 Printhead error. See your System Administrator.
790 - 791 The printer is busy or has an error pending. Turn off the printer, wait
two seconds, and then turn it back on.
904 – 911 System error. See your System Administrator.
SYSTEM ERROR
VECTOR ##
System error. See your System Administrator.
6B
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