Axis M30 Series User Manual

AXISM30NetworkCameraSeries
Troubleshooting
TheIPaddresshasbeen
changedbyDHCP
IPaddressesobtainedfromaDHCPserveraredynamicandmaychange.IftheIPaddresshasbeen
changed,useAXISIPUtilityorAXISDeviceManagertolocatethedeviceonthenetwork.Identify
thedeviceusingitsmodelorserialnumber,orbytheDNSname(ifthenamehasbeencongured).
Ifrequired,astaticIPaddresscanbeassignedmanually.Forinstructions,gotoaxis.com/support.
Certicateerrorwhenusing
IEEE802.1X
Forauthenticationtoworkproperly,thedateandtimesettingsintheAxisdevicemustbe
synchronizedwithanNTPserver.GotoSystem>Dateandtime.
Thedeviceisaccessiblelocallybutnotexternally
Toaccessthedeviceexternally,werecommendyoutouseoneofthefollowingapplicationsforWindows
®
:
•AXISCompanion:freeofcharge,idealforsmallsystemswithbasicsurveillanceneeds.
•AXISCameraStation:30-daytrialversionfreeofcharge,idealforsmalltomid-sizesystems.
Forinstructionsanddownload,gotoaxis.com/vms.
Problemswithstreaming
MulticastH.264only
accessiblebylocalclients
Checkifyourroutersupportsmulticasting,orifyouneedtoconguretheroutersettingsbetween
theclientandthedevice.YoumightneedtoincreasetheTTL(TimeToLive)value.
NomulticastH.264
displayedintheclient
CheckwithyournetworkadministratorthatthemulticastaddressesusedbytheAxisdevice
arevalidforyournetwork.
Checkwithyournetworkadministratortoseeifthereisarewallthatpreventsviewing.
PoorrenderingofH.264
images
Ensurethatyourgraphicscardusesthelatestdriver.Youcanusuallydownloadthelatestdrivers
fromthemanufacturer’swebsite.
Colorsaturationisdifferent
inH.264andMotionJPEG
Modifythesettingsforyourgraphicsadapter.Gototheadapter’sdocumentationformore
information.
Lowerframeratethan
expected
•SeePerformanceconsiderationsonpage54.
•Reducethenumberofapplicationsrunningontheclientcomputer.
•Limitthenumberofsimultaneousviewers.
•Checkwiththenetworkadministratorthatthereisenoughbandwidthavailable.
•Lowertheimageresolution.
•Logintothedevice’swebpageandsetacapturemodethatprioritizesframerate.If
youchangethecapturemodetoprioritizeframerateitmightlowerthemaximum
resolution,dependingonthedeviceusedandcapturemodesavailable.
•Themaximumframespersecondisdependentontheutilityfrequency(60/50Hz)
oftheAxisdevice.
Can'tselectH.265encoding
inliveview
Webbrowsersdon’tsupportH.265decoding.Useavideomanagementsystemorapplication
thatsupportsH.265decoding.
Problemsretrievingadditionalvideostreams
‘VideoError’displayedin
AXISCompanion,or
‘Stream:Error.Something
wentwrong.Maybethere
aretoomanyviewers.’in
Chrome/Firefox,or
‘503serviceunavailable’
errorinQuickTime,or
‘Cameranot
available’displayedin
AXISCameraStation,or
Thiscameraisdesignedtodeliveruptofourdifferentstreams.Ifafthuniquestreamisrequested,
thecameracan’tprovideit,andanerrormessageisdisplayed.Theerrormessagedependsonthe
waythestreamisrequested.Thestreamsareusedonarstcome,rstservedbasis.Examples
ofinstancesthatuseastreamare:
•Liveviewinginawebbrowserorotherapplication
•Whilerecording-continuousormotiontriggeredrecording
•Aneventthatusesimagesonthecamera,forexampleaneventthatsendsane-mail
withanimageeveryhour
•Aninstalledandrunningapplication,suchasAXISVideoMotionDetection,willalways
consumeavideostream,whetheritisusedornot.Astoppedapplicationdoesnot
consumeavideostream.
Thecameracandelivermorethanfoursimultaneousstreamsprovidedthecongurationofany
additionalstreamisidenticaltoanyoftherstfourstreams.Identicalcongurationimpliesexactly
53

Axis M30 Series Specifications

General

Day/Night functionality	Yes
Ingress Protection	IP42, IP66, IP67 Depending on the specific model
Lens	Fixed lens
Wide Dynamic Range	Yes
Power over Ethernet	Yes
Indoor/Outdoor	Indoor
Video Compression	H.264, H.265, MJPEG
Impact Protection	IK10
Sensor Type	CMOS
Day/Night	Automatically removable infrared-cut filter
Ethernet	10/100 Mbps
Power over Ethernet (PoE)	IEEE 802.3af
Power Supply	Power over Ethernet (PoE)
Vandal Resistance	IK10
Dimensions	Varies depending on the specific model
Weight	Varies depending on the specific model