Maintenance and click Default.
Check the current firmware
Firmware is the software that determines the functionality of network devices. One of your first actions when
troubleshooting a problem should be to check the current firmware version. The latest version may contain a
correction that fixes your particular problem. To check the current firmware:
1. Go to the product’s webpage.
2. Click on the help menu?.
3. Click About.
Upgrade the firmware
Important
Preconfigured and customized settings are saved when the firmware is upgraded (provided that the features are
available in the new firmware) although this is not guaranteed by Axis Communications AB.
Important
Make sure the product remains connected to the power source throughout the upgrade process.
Note
When you upgrade the product with the latest firmware in the active track, the product receives the latest functionality
available. Always read the upgrade instructions and release notes available with each new release before upgrading
the firmware. To find the latest firmware and the release notes, go to axis.com/support/firmware.
1. Download the firmware file to your computer, available free of charge at axis.com/support/firmware.
2. Log in to the product as an administrator.
3. Go to Settings > System > Maintenance. Follow the instructions on the page. When the upgrade has finished,
the product restarts automatically.
AXIS Device Manager can be used for multiple upgrades. Find out more at axis.com/products/axis-device-
manager.
Technical issues, clues, and solutions
If you can’t find what you’re looking for here, try the troubleshooting section at axis.com/support
Problems upgrading the firmware
Firmware upgrade failure
If the firmware upgrade fails, the product reloads the previous firmware. The most common reason is that the wrong
firmware file has been uploaded. Check that the name of the firmware file corresponds to your product and try again.
Problems setting the IP address
The product is located on a different subnet
If the IP address intended for the product and the IP address of the computer used to access the product are located
on different subnets, you cannot set the IP address. Contact your network administrator to obtain an IP address.
The IP address is being used by another device
Disconnect the Axis product from the network. Run the ping command (in a Command/DOS window, type ping and
the IP address of the product):
• If you receive: Reply from <IP address>: bytes=32; time=10… this means that the IP address may already be in
use by another device on the network. Obtain a new IP address from the network administrator and reinstall the
product.
• If you receive: Request timed out, this means that the IP address is available for use with the Axis product. Check
all cabling and reinstall the product.
Possible IP address conflict with another device on the same subnet
The static IP address in the Axis product is used before the DHCP server sets a dynamic address. This means that if
the same default static IP address is also used by another device, there may be problems accessing the product.
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