When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting to log in. You
may need to manually type HTTP or HTTPS in the browser’s address field.
If the password for the user root is lost, the product must be reset to the factory default settings. See How to reset to
factory default settings on page 16.
The IP address has been changed by DHCP
IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has been changed, use
AXIS IP Utility or AXIS Camera Management to locate the product on the network. Identify the product using its
model or serial number, or by the DNS name (if the name has been configured).
If required, a static IP address can be assigned manually. For instructions, go to axis.com/support
Certificate error when using IEEE 802.1X
For authentication to work properly, the date and time settings in the Axis product must be synchronized with an NTP
server. Go to Settings > System > Date and time
The product is accessible locally but not externally
Router configuration
Check that your router allows incoming data traffic to the Axis product. The router must support UPnP®.
Firewall protection
Check the Internet firewall with your network administrator.
Problems with streaming
Multicast H.264 only accessible by local clients
Check if your router supports multicasting, or if the router settings between the client and the product need to be
configured. The TTL (Time To Live) value may need to be increased.
No multicast H.264 displayed in the client
Check with your network administrator that the multicast addresses used by the Axis product are valid for your
network.
Check with your network administrator to see if there is a firewall preventing viewing.
Poor rendering of H.264 images
Ensure that your graphics card is using the latest driver. The latest drivers can usually be downloaded from the
manufacturer’s website.
Color saturation is different in H.264 and Motion JPEG
Modify the settings for your graphics adapter. Go to the adapter’s documentation for more information.
Lower frame rate than expected
See Performance considerations on page 18.
Reduce the number of applications running on the client computer.
Limit the number of simultaneous viewers.
Check with the network administrator that there is enough bandwidth available.
Lower the image resolution.
In the product’s webpage set a capture mode that prioritizes frame rate. Changing the capture mode to prioritize
frame rate might lower the maximum resolution depending on the product used and capture modes available.
Performance considerations
When setting up your system, it is important to consider how various settings and situations affect the performance.
Some factors affect the amount of bandwidth (the bitrate) required, others can affect the frame rate, and some affect
both. If the load on the CPU reaches its maximum, this also affects the frame rate.
The following factors are the most important to consider:
High image resolution or lower compression levels result in images containing more data which in turn affects
the bandwidth.
Access by large numbers of Motion JPEG or unicast H.264 clients affects the bandwidth.
Simultaneous viewing of different streams (resolution, compression) by different clients affects both frame rate
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