Axis Q1910 - User Manual

Other manuals for Axis Q1910

Installation Guide106 pages

Questions and Answers

K
Kevin OsbornAug 6, 2025
How to fix Axis Thermal cameras accessible locally but not externally?
- R
  Ray HayesAug 6, 2025
  To resolve issues where the Axis thermal camera is accessible locally but not externally, first enable the NAT-traversal feature. This feature automatically configures the router to allow access to the camera. You can find this setting under Setup > System Options > Network > TCP/IP Advanced. Also, verify the Internet firewall settings with your system administrator and check if you need to configure the default router settings.
C
Caitlyn PerezAug 10, 2025
How to solve problems setting the IP address of Axis Thermal cameras?
- D
  Darrell McgeeAug 10, 2025
  If the Axis thermal camera's IP address setting is causing issues, and you are using ARP/Ping, retry the installation, ensuring the IP address is set within two minutes of powering on the camera and that the Ping length is set to 408. If the camera is on a different subnet, contact your network administrator for an appropriate IP address. If the IP address is already in use, disconnect the camera, run the Ping command to confirm, and obtain a new IP address if necessary. To avoid IP address conflicts, set the static IP address to 0.0.0.0. If DHCP has changed the IP address, use AXIS IP Utility to locate the camera and disable DHCP in the TCP/IP settings, or configure IP address change notification. For other networking problems, test the network cable with another device.
W
william79Aug 15, 2025
What to do if no images are displayed on the web page of Axis Thermal cameras?
- L
  Leonard WoodsAug 15, 2025
  If no images are displayed on the web page for your Axis thermal camera, and you are using Internet Explorer, enable ActiveX controls in your browser settings. Also, ensure that the AXIS Media Control (AMC) component is installed. If installing ActiveX components is restricted, configure your camera to use a Java applet for updating the video images under Live View Config > Layout > Default Viewer for Internet Explorer.
B
bdennisAug 19, 2025
Why do I have problems with the H.264 format on my Axis Thermal cameras?
- A
  Angel SmithAug 19, 2025
  If you're experiencing problems with the H.264 format on your Axis thermal camera, first check that the correct network interface is selected in the AMC control panel applet (streaming tab). If you're having trouble with multicast H.264, verify with your network administrator that the multicast addresses used by the camera are valid for your network. For poor rendering of H.264 images, set the color depth on clients to 16-bit or 32-bit color. If you notice image degeneration, decrease the GOV length.
R
Robin LeeAug 23, 2025
What does it mean if the Status and Network indicator LEDs are flashing red rapidly on Axis Thermal cameras?
- D
  Diane RobinsonAug 23, 2025
  If the Status and Network indicator LEDs are flashing red rapidly on your Axis thermal camera, this could indicate a hardware failure. In this case, contact your Axis dealer. It could also mean that a firmware upgrade has been interrupted or the firmware is damaged. Refer to the Emergency Recovery Procedure to resolve this.
M
mcruzAug 28, 2025
What to do if the Power indicator is not constantly lit on Axis Thermal cameras?
- H
  hfreyAug 28, 2025
  If the Power indicator on your Axis thermal camera is not constantly lit, check your power supply.
V
Victor MedinaSep 1, 2025
What to do if images are missing in uploads from Axis Thermal cameras?
- B
  Bradley McdonaldSep 1, 2025
  If you are missing images in uploads from your Axis thermal camera, try lowering the frame rate or the upload period. This issue can occur when trying to use a larger image buffer than is actually available.

Summary

Notices and Safety

Safeguards and Warnings

Critical safety precautions and warnings for installation and operation of the camera.

Product Overview

Accessing the Camera

Browser and Internet Access

Methods for accessing the camera, including via web browser and remote internet connection.

Initial Setup and Security

Steps for setting the root password and initial configuration for secure access.

Setup Tools

Essential Initial Setup

Provides essential initial configuration settings for the network camera.

Video & Audio Configuration

Video Stream and Image Settings

Configuring video stream parameters, resolution, compression, and image appearance.

PTZ (Pan Tilt Zoom) Configuration

PTZ Device Installation and Setup

Steps for installing PTZ devices, selecting drivers, and setting up basic parameters.

Event Management

Setting Up Triggered and Scheduled Events

System Options

Security Settings

Network Configuration

Troubleshooting

Firmware Management and Recovery

Procedures for checking, upgrading, and recovering firmware in case of failure.

Symptoms, Causes, and Solutions

A guide to diagnosing and resolving common problems with the camera's operation.

Axis Q1910 Specifications

General

Frame Rate	30 fps
Compression	H.264, Motion JPEG
Network Interface	10/100 Ethernet
Operating Temperature	-40 °C to 50 °C (-40 °F to 122 °F)
Lens Type	Fixed
Ethernet Ports	1
Ingress Protection	IP66
Lens	Fixed
Power over Ethernet	Yes (IEEE 802.3af)
Image sensor	CMOS
Sensor Type	CMOS
Day/Night	Yes