Axis Q1921 - User Manual

Other manuals for Axis Q1921

Installation Guide106 pages

Questions and Answers

A
abrownAug 6, 2025
How to fix Axis Thermal cameras accessible locally but not externally?
- A
  andrew38Aug 7, 2025
  To resolve issues where the Axis thermal camera is accessible locally but not externally, first enable the NAT-traversal feature. This feature automatically configures the router to allow access to the camera. You can find this setting under Setup > System Options > Network > TCP/IP Advanced. Also, verify the Internet firewall settings with your system administrator and check if you need to configure the default router settings.
J
jaclynhodgeAug 10, 2025
How to solve problems setting the IP address of Axis Thermal cameras?
- Z
  zbakerAug 10, 2025
  If the Axis thermal camera's IP address setting is causing issues, and you are using ARP/Ping, retry the installation, ensuring the IP address is set within two minutes of powering on the camera and that the Ping length is set to 408. If the camera is on a different subnet, contact your network administrator for an appropriate IP address. If the IP address is already in use, disconnect the camera, run the Ping command to confirm, and obtain a new IP address if necessary. To avoid IP address conflicts, set the static IP address to 0.0.0.0. If DHCP has changed the IP address, use AXIS IP Utility to locate the camera and disable DHCP in the TCP/IP settings, or configure IP address change notification. For other networking problems, test the network cable with another device.
L
lhawkinsAug 15, 2025
What to do if no images are displayed on the web page of Axis Thermal cameras?
- G
  Gary LongAug 15, 2025
  If no images are displayed on the web page for your Axis thermal camera, and you are using Internet Explorer, enable ActiveX controls in your browser settings. Also, ensure that the AXIS Media Control (AMC) component is installed. If installing ActiveX components is restricted, configure your camera to use a Java applet for updating the video images under Live View Config > Layout > Default Viewer for Internet Explorer.
J
Jamie ScottAug 19, 2025
Why do I have problems with the H.264 format on my Axis Thermal cameras?
- T
  Tommy CampbellAug 19, 2025
  If you're experiencing problems with the H.264 format on your Axis thermal camera, first check that the correct network interface is selected in the AMC control panel applet (streaming tab). If you're having trouble with multicast H.264, verify with your network administrator that the multicast addresses used by the camera are valid for your network. For poor rendering of H.264 images, set the color depth on clients to 16-bit or 32-bit color. If you notice image degeneration, decrease the GOV length.
D
David ScottAug 23, 2025
What does it mean if the Status and Network indicator LEDs are flashing red rapidly on Axis Thermal cameras?
- E
  Edward BaileyAug 23, 2025
  If the Status and Network indicator LEDs are flashing red rapidly on your Axis thermal camera, this could indicate a hardware failure. In this case, contact your Axis dealer. It could also mean that a firmware upgrade has been interrupted or the firmware is damaged. Refer to the Emergency Recovery Procedure to resolve this.
F
fjohnsonAug 27, 2025
What to do if the Power indicator is not constantly lit on Axis Thermal cameras?
- T
  Travis FranklinAug 27, 2025
  If the Power indicator on your Axis thermal camera is not constantly lit, check your power supply.
S
Stefanie KempSep 1, 2025
What to do if images are missing in uploads from Axis Thermal cameras?
- F
  fostertraceySep 1, 2025
  If you are missing images in uploads from your Axis thermal camera, try lowering the frame rate or the upload period. This issue can occur when trying to use a larger image buffer than is actually available.

Summary

Notices and Safeguards

Safeguards and Warnings

Safety precautions and warnings for product installation and handling.

Product overview

Key features

Highlights of the AXIS Q19 Series, including thermal imaging, lens options, and PoE.

Hardware overview

Unit connectors

Accessing the camera

Access from a browser

Step-by-step guide to accessing the camera's interface through a web browser.

Internet Access and Security

Access from the Internet

Instructions for making the camera accessible over the internet via router configuration.

Setting the root password

Guide to setting the initial administrator password for secure access.

Focus adjustment

The Live View page

Live View Page Controls

Pan;Tilt;Zoom Controls

Details on controlling camera pan, tilt, and zoom functions, including joystick and preset positions.

Video Streams

How to stream H.264

Explains H.264 compression and various streaming protocols like Unicast RTP, RTSP, and Multicast.

Video Stream Access Methods

AXIS Media Control (AMC)

Details on using AMC for accessing live video and configuring settings in Windows.

Setup Tools

Basic Setup

Provides shortcuts to essential initial camera settings like Users, TCP/IP, Date & Time, and Video Stream.

Video & Audio

Image Appearance

Settings for resolution, compression, rotation, mirroring, and palettes to adjust image quality.

Video and Audio Configuration

Audio

How to enable audio in the video stream and configuration options.

H.264

Settings for H.264 streams, including GOV settings and bit rate control (VBR/CBR).

Video Stream Settings

Stream Profiles

How to create, copy, modify, and remove pre-programmed or custom video stream profiles.

Camera Settings

Access to image settings like brightness, contrast, and exposure.

Image and Audio Adjustments

Audio Settings

Configuration of basic audio settings for the network camera, including channels and modes.

Live View Config

PTZ (Pan Tilt Zoom)

Installing a Pan;Tilt device

Steps to connect and install a Pan/Tilt device for camera control.

Preset Positions

How to save and access predefined camera views for quick positioning.

PTZ Control and Configuration

Applications

Events

Event Servers

Configuration of servers to receive uploaded images and notification messages.

Event Types

Defining triggers and actions for events like motion detection or alarms.

Event Configuration and Saving Streams

Triggered Event

Explains how events are activated by signals like input ports, motion, or system status.

Save stream

Options for saving video streams, including pre/post-trigger buffers for event recording.

Scheduled Events and Tampering Detection

Camera tampering

How the camera detects and alarms for repositioning or lens obstruction.

Motion Detection Setup

Recording List

Continuous Recording Setup

System Options

Users

User access control, defining viewer, operator, and administrator roles.

System Options: Security and Audio

System Options: Date, Time, and Network

System Network Configuration

NAT traversal (port mapping) for IPv4

Configuring port mapping in NAT routers for intranet availability over WAN.

System Options: Storage and Maintenance

Storage

Managing local storage, including SD card setup, status, and disk cleanup.

Maintenance

Camera restart and reset to factory default settings.

Support

Logs & Reports

Accessing system logs, access logs, server reports, and parameter lists for troubleshooting.

Resetting to the factory default settings

Using the Control Button

Troubleshooting

Checking the firmware

Upgrading the firmware

Instructions for downloading and installing the latest firmware for the camera.

Emergency Recovery Procedure

Steps to recover the camera if it becomes unresponsive after a failed firmware upgrade.

Troubleshooting: Axis Support

Troubleshooting: Symptoms and Remedial Actions

Troubleshooting: Video and Audio Issues

Video;Image problems

No audio

Technical Specifications for AXIS Q1910;-E

AXIS Q1910;-E Technical Specs: Integration and General

Technical Specifications for AXIS Q1921;-E

AXIS Q1921;-E Technical Specs: Audio, Network, and General

Technical Specifications for AXIS Q1922;-E

Camera

Video

AXIS Q1922;-E Technical Specs: Audio, Network, and General

Network

Network security features, supported protocols for AXIS Q1922/-E.

General

AXIS Q1922;-E Technical Specs: Approvals and Performance

General performance considerations

Axis Q1921 Specifications