Axis Q6054-E - Page 16

AXISQ6054-EMkIIIPTZNetworkCamera
Troubleshooting
TheIPaddressisbeing
usedbyanotherdevice
DisconnecttheAxisdevicefromthenetwork.Runthepingcommand(ina
Command/DOSwindow,typepingandtheIPaddressofthedevice):
•Ifyoureceive:Replyfrom<IPaddress>:bytes=32;time=10...
thismeansthattheIPaddressmayalreadybeinusebyanotherdeviceon
thenetwork.ObtainanewIPaddressfromthenetworkadministratorand
reinstallthedevice.
•Ifyoureceive:Requesttimedout,thismeansthattheIPaddressis
availableforusewiththeAxisdevice.Checkallcablingandreinstallthe
device.
PossibleIPaddress
conictwithanother
deviceonthesame
subnet
ThestaticIPaddressintheAxisdeviceisusedbeforetheDHCPserversetsadynamic
address.ThismeansthatifthesamedefaultstaticIPaddressisalsousedbyanother
device,theremaybeproblemsaccessingthedevice.
The The
The
device device
device
cannot cannot
cannot
be be
be
accessed accessed
accessed
from from
from
a a
a
browser browser
browser
CannotloginWhenHTTPSisenabled,ensurethatthecorrectprotocol(HTTPorHTTPS)isusedwhen
attemptingtologin.Youmayneedtomanuallytypehttporhttpsinthebrowserʼs
addresseld.
Ifthepasswordfortheuserrootislost,thedevicemustberesettothefactorydefault
settings.See.
TheIPaddresshasbeen
changedbyDHCP
IPaddressesobtainedfromaDHCPserveraredynamicandmaychange.IftheIP
addresshasbeenchanged,useAXISIPUtilityorAXISDeviceManagertolocatethe
deviceonthenetwork.Identifythedeviceusingitsmodelorserialnumber,orbythe
DNSname(ifthenamehasbeencongured).
Ifrequired,astaticIPaddresscanbeassignedmanually.Forinstructions,goto
axis.com/support .
Certicateerrorwhen
usingIEEE802.1X
Forauthenticationtoworkproperly,thedateandtimesettingsintheAxisdevicemust
besynchronizedwithanNTPserver.GotoSettings Settings
Settings
> >
>
System System
System
> >
>
Date Date
Date
and and
and
time time
time
.
The The
The
device device
device
is is
is
accessible accessible
accessible
locally locally
locally
but but
but
not not
not
externally externally
externally
Toaccessthedeviceexternally,werecommendusingoneofthefollowingapplicationsforWindows
®
:
•AXISCompanion:freeofcharge,idealforsmallsystemswithbasicsurveillanceneeds.
•AXISCameraStation:30-daytrialversionfreeofcharge,idealforsmalltomid-sizesystems.
Forinstructionsanddownload,goto
axis.com/vms .
Problems Problems
Problems
with with
with
streaming streaming
streaming
MulticastH.264only
accessiblebylocalclients
Checkifyourroutersupportsmulticasting,oriftheroutersettingsbetweentheclient
andthedeviceneedtobecongured.TheTTL(TimeToLive)valuemayneedtobe
increased.
NomulticastH.264
displayedintheclient
CheckwithyournetworkadministratorthatthemulticastaddressesusedbytheAxis
devicearevalidforyournetwork.
Checkwithyournetworkadministratortoseeifthereisarewallpreventingviewing.
PoorrenderingofH.264
images
Ensurethatyourgraphicscardisusingthelatestdriver.Thelatestdriverscanusuallybe
downloadedfromthemanufacturerʼswebsite.
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