Axis Q61 Series User Manual

AXISQ6114-EPTZDomeNetworkCamera
Troubleshooting
Troubleshooting
ChecktheFirmware
Firmwareissoftwarethatdeterminesthefunctionalityofnetworkdevices.Oneofyourrstactionswhentroubleshootingaproblem
shouldbetocheckthecurrentrmwareversion.Thelatestversionmaycontainacorrectionthatxesyourparticularproblem.The
currentrmwareversionintheAxisproductisdisplayedinthepageSetup>BasicSetupandinSetup>About.
UpgradetheFirmware
Important
•Yourdealerreservestherighttochargeforanyrepairattributabletofaultyupgradebytheuser.
•Preconguredandcustomizedsettingsaresavedwhenthermwareisupgraded(providingthefeaturesareavailableinthe
newrmware)althoughthisisnotguaranteedbyAxisCommunicationsAB.
Note
•Aftertheupgradeprocesshascompleted,theproductwillrestartautomatically.Ifrestartingtheproductmanuallyafterthe
upgrade,wait10minutesevenifyoususpecttheupgradehasfailed.
•WhenyouupgradetheAxisproductwiththelatestrmwarefromAxiswebsite,theproductreceivesthelatestfunctionality
available.Alwaysreadtheupgradeinstructionsandreleasenotesavailablewitheachnewreleasebeforeupgrading
thermware.
Toupgradetheproduct’srmware:
1.Downloadthelatestrmwareletoyourcomputer,availablefreeofchargeatwww.axis.com/techsup
2.GotoSetup>SystemOptions>Maintenanceintheproduct’swebpages.
3.UnderUpgradeServer,clickBrowseandlocatetheleonyourcomputer.
4.ClickUpgrade.
5.Waitapproximately10minuteswhiletheproductisbeingupgradedandrestarted.Thenaccesstheproduct.
AXISCameraManagementcanbeusedformultipleupgrades.Seewww.axis.comformoreinformation.
Symptoms,PossibleCausesandRemedialActions
ProblemssettingtheIPaddress
WhenusingARP/Ping
Trytheinstallationagain.TheIPaddressmustbesetwithintwominutesafterpowerhasbeen
appliedtotheproduct.EnsurethePinglengthissetto408.Forinstructions,seeAssignIPAddress
UsingARP/Pingonpage45.
Theproductislocatedona
differentsubnet
IftheIPaddressintendedfortheproductandtheIPaddressofthecomputerusedtoaccessthe
productarelocatedondifferentsubnets,youwillnotbeabletosettheIPaddress.Contactyour
networkadministratortoobtainanIPaddress.
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Axis Q61 Series Specifications

General

Brand	Axis
Model	Q61 Series
Category	Security Camera
Language	English