Axis Q8685-E - Troubleshooting and Diagnostics; Firmware and IP Address Issues

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AXISQ8685-EPTZNetworkCamera

Troubleshooting

Howtocheckthecurrentrmware

Firmwareissoftwarethatdeterminesthefunctionalityofnetworkdevices.Oneofyourrstactionswhentroubleshootingaproblem

shouldbetocheckthecurrentrmwareversion.Thelatestversionmaycontainacorrectionthatxesyourparticularproblem.The

currentrmwareversionintheAxisproductisdisplayedinthepageSetup>BasicSetupandinSetup>About.

Howtoupgradethermware

Important

•Yourdealerreservestherighttochargeforanyrepairattributabletofaultyupgradebytheuser.

•Preconguredandcustomizedsettingsaresavedwhenthermwareisupgraded(providingthefeaturesareavailableinthe

newrmware)althoughthisisnotguaranteedbyAxisCommunicationsAB.

Note

•Aftertheupgradeprocesshascompleted,theproductrestartsautomatically.Ifyourestarttheproductmanuallyafter

theupgrade,wait10minutesevenifyoususpectthattheupgradehasfailed.

•WhenyouupgradetheAxisproductwiththelatestrmware,theproductreceivesthelatestfunctionalityavailable.Always

readtheupgradeinstructionsandreleasenotesavailablewitheachnewreleasebeforeupgradingthermware.

1.Downloadthelatestrmwareletoyourcomputer,availablefreeofchargeatwww.axis.com/support

2.GotoSetup>SystemOptions>Maintenanceintheproduct’swebpages.

3.UnderUpgradeServer,clickBrowseandlocatetheleonyourcomputer.

4.ClickUpgrade.

5.Waitapproximately10minuteswhiletheproductisbeingupgradedandrestarted.Thenaccesstheproduct.

6.GotoSetup>BasicSetuptoverifythermwareupgrade.

AXISCameraManagementcanbeusedformultipleupgrades.Seewww.axis.comformoreinformation.

Symptoms,possiblecausesandremedialactions

Problemsupgradingthermware

Firmwareupgradefailure

Ifthermwareupgradefails,theproductreloadsthepreviousrmware.Checkthermware

leandtryagain.

ProblemssettingtheIPaddress

WhenusingARP/Ping

Trytheinstallationagain.TheIPaddressmustbesetwithintwominutesafterpowerhasbeen

appliedtotheproduct.EnsurethePinglengthissetto408.Forinstructions,seeAssignIPAddress

UsingARP/Pingonpage53.

Theproductislocatedona

differentsubnet

IftheIPaddressintendedfortheproductandtheIPaddressofthecomputerusedtoaccessthe

productarelocatedondifferentsubnets,youwillnotbeabletosettheIPaddress.Contactyour

networkadministratortoobtainanIPaddress.

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