Axis T8341 - Troubleshooting

AXIST8341PIRMotionSensor
Troubleshooting
Troubleshooting
Ifyoucan’tndwhatyou’relookingforhere,trythetroubleshootingsectionataxis.com/support
ThetablebelowexplainsthestatusintheZ-WavecontrolleraswellastheLEDindicationonthedevice.
Action/Status
DescriptionLEDindication
NonodeIDTheZ-Wavecontrollercouldnotndthedeviceand
didnotprovideanodeID.
2secondson,2secondsoff,for2
minutes.
1.Pressthetamperswitch3timeswithin1.5
secondstoputthedeviceintoexclusionmode.
2.Within1secondofstep1,pressthetamper
switchagainandholduntiltheLEDisoff(about
5seconds).
FactoryReset
(Thisshouldonlybeused
whenthecontrollerisnot
responding.)
3.NodeIDisexcluded.Thedevicerevertstofactory
defaultstateandwillbeinauto-inclusionmodefor
4minutes.
2secondson,2secondsoff,for2
minutes.
Failureorsuccessinincluding/excludingtheIDcanbeviewedonaZ-Wavecontroller.
Thetablebelowlistssometypicalproblemsencountered:
Symptom
PossiblecauseRecommendation
Cannotperforminclusion
andassociation.
1.Thedeviceisstillconnected,orhas
accidentallybeenincludedinaprevious
network.
2.TheenteredPINcodeisincorrect.
3.Thebatteryhasrunoutofpower.
4.Batterypolarityisreversed.
1.Excludethedevicebefore
includingitagain.
2.Makesureyouhaveentered
thecorrectPINcode
3.Replacethebattery.
4.Retthebatterywiththe
correctpolarity.
Cannotcontrolthe
connectedmodules.
1.Thedeviceisstillconnected,orhas
accidentallybeenincludedinaprevious
network.
2.Thebatteryhasrunoutofpower.
1.Excludethedevicebefore
includingitagain.
2.Replacethebattery.
Thedetectorisnot
functioningproperly.
1.Thedeviceisstillconnected,orhas
accidentallybeenincludedinaprevious
network.
2.Thebatteryhasrunoutofpower.
3.Thedetectorismountedabovearadiator
orheater.
1.Excludethedevicebefore
includingitagain.
2.Replacethebattery.
3.Removethesourceof
interferenceorreposition
thedetector.
Theeventlistisnotworking
properly.
1.Thedeviceisstillconnected,orhas
accidentallybeenincludedinaprevious
network.
2.Thecontroller’srmwareisoutdated.
3.Thebatteryhasrunoutofpower.
1.Excludethedevicebefore
includingitagain.
2.Makesurethecontrollerhas
thelatestrmware.
3.Replacethebattery.
Note
Forbestresults,excludethedevicebeforestartingtheinclusionprocess.Formoredetailsseetheinstallationguide.
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