Axis T8342 - Troubleshooting

AXIST8342Door/WindowSensor
Troubleshooting
Troubleshooting
ThetablebelowexplainsthestatusintheZ-WavecontrolleraswellastheLEDindicationonthedevice.
Action/Status
DescriptionLEDindication
NonodeID.TheZ-Wavecontrollercouldnotndthedeviceanddidnot
provideanodeID.
2-secondon,2-secondofffor2
minutes.
1.Pressthetamperswitch3timeswithin1.5secondstoputthe
unitintoexclusionmode.
2.Within1secondofstep1,pressthetamperswitchagainand
holdfor5seconds.
FactoryReset
(Thisprocedure
shouldonlybeused
whenthecontroller
isinoperable.)
3.NodeIDisexcluded.Thedevicerevertstofactorydefaultstate.2-secondon,2-secondofffor2
minutes.
Failedorsuccessfulresultsinincluding/excludingtheIDcanbeviewedontheZ-WaveController.
Tablebelowliststypicalproblemsencountered:
Symptom
PossiblecauseRecommendation
Cannotcarryoutinclusion
andassociation.
1.Thedeviceisstillconnected,orhasbeen
accidentallyincluded,toapreviousnetwork.
2.TheenteredPINcodeisincorrect
3.Thebatteryhasrunoutofpower.
4.Batterypolarityisreversed.
5.Detectorismalfunctioning.
1.Excludethedevicebefore
includingitagain.
2.Makesureyouhave
enteredthecorrectPIN
code
3.Replacethebattery.
4.Retthebatterywiththe
correctpolarity.
5.Ensurethedetectoris
workingproperly.
Cannotcontroltheconnected
modules.
1.Thedeviceisstillconnected,orhasbeen
accidentallyincluded,toapreviousnetwork.
2.Thebatteryhasrunoutofpower.
3.Detectorismalfunctioning.
1.Excludethedevicebefore
includingitagain.
2.Replacethebattery.
3.Ensurethedetectoris
workingproperly.
Thedetectorisnotworking.1.Thedeviceisstillconnected,orhasbeen
accidentallyincluded,toapreviousnetwork.
2.Thebatteryhasrunoutofpower.
3.DistancebetweentheAlertButtonandthe
receiver(s)toofar.
4.Detectorismalfunctioning.
1.Excludethedevicebefore
includingitagain.
2.Replacethebattery.
3.Moveclosertothe
receivers.
4.Ensurethedetectoris
workingproperly.
Note
Forbestresults,excludethedevicebeforestartingtheinclusionprocess.Formoredetailsseetheinstallationguide.
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