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TROUBLESHOOTING
Problem Cause Solution
Heating unit won’t light
Igniter pin and burner are wet Dryowithasoftcloth
Igniter battery is incorrectly inserted Check which direction the battery is
inserted
Igniter pin is broken Contact Manufacturer for a
replacement part
Electrode wire is loose or disconnected Reconnect wire to the igniter box
located inside the unit behind the
igniter box
Electrode wire is shorting between
valve and igniter pin
Contact Manufacturer for a
replacement part
Burner won’t light
while using a match
Nogasow Check that the gas tank isn’t empty
Regulator isn’t connected securely to
the tank
Tighten regulator connection to the
gas tank
Gasowisobstructed Check all hoses for kinks and bends
Burner ports are clogged Turnallgasowconnectionso.
Insert an opened paperclip (or similar
item) into each of the burner ports to
clear them out.
Heating unit emits a lot
of black smoke
Flame is obstructed at burner ports Check that all burner ports are free of
any small lava rocks/pumice stones/
Lava-Glass® pieces
Regulator hose is kinked Straighten hose of all bends or kinks
Sudden drop in gas
ow
Nogasow Check that the gas tank isn’t empty
Excessowsafetyvalvehasbeen
activated
Turn the control knob to the ‘OFF’
position. Close the tank valve and
disconnect propane gas tank. Turn
thecontrolknobto‘HIGH’;wait1
minute. Turn the control knob back
to the ‘OFF’ position. Reconnect
propanegastank.Lightthereunitas
indicated in the ‘To Light’ section of
this manual.
Flame blows out easily
High or gusting winds
Increase ame to ‘HIGH’
Nogasow Check that the gas tank isn’t empty
Excessowsafetyvalvehasbeen
activated
See ‘sudden drop in gas ow’ above