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Balboa Tranquility Series - Troubleshooting Common Issues; Equipment Module Not Operating; No Water Flow or No Heat; Pulsating Flow and Pump Vibrations

Balboa Tranquility Series
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13
TROUBLESHOOTING
Equipment Module Will Not Operate
Make sure the spa control is plugged into the control system of the equipment module.
Check the main circuit breaker panel. If the GFCI or circuit breaker has tripped, reset the breaker.
Turn the circuit breaker, or switch, supplying power to the equipment module OFF then ON.
If breaker continues to trip, check with your electrician to be sure the proper amperage breaker was installed.
Pump Will Run But There Is No Water Flow
Make sure all valves are in the open position.
Make sure the filter is clean.
Make sure the suction intake covers are free of debris.
Make sure the water level of the spa is at least 2" above the skim filter.
Check to make sure all adjustable flow-type jets are turned open.
Pump Runs And There Is Water Flow But No Heat
Press the temperature set button to increase temperature. Do NOT expect to feel hot water coming from the jets.
Make sure all valves are open to allow full water flow through the system. Limited water flow will NOT build enough
pressure to allow the heater to come on.
Clean the filter to assure maximum water flow.
Pulsating Or Minimal Water Flow In High Speed Mode
Make sure water level of the spa is at least 2" above the skim filter.
Be sure jets are turned open (see "Spa Operation" section).
Make sure all valves are open.
Make sure the filter element is clean.
Make sure the suction intake covers are free of debris.
Pump Vibrates Excessively
Check for loose screws on equipment module face and bolts attaching equipment module to frame.
Make sure spa is not touching or rubbing against anything such as a deck rail, house, etc.
Air may be trapped in pump housing. Turn pump off. Slightly loosen the pump unions. With a towel covering the area
(water will splash) turn the pump on for 3-5 seconds to bleed air out of pump housing. Turn pump off and tighten the
unions. Repeat if necessary.
Make sure that the spa has been installed on a properly supported surface.

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