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Emerald Spa Corporation, manufacturer of Emerald Spas and Great Lakes Spas (“Emerald”) extends this Limited Warranty solely to the original consumer purchaser of the Spa
(Tranquility Series) manufactured in the U.S.A. or Canada after January 1, 2009.
MODELS — ER15, ES15, ER23, and ES25:
FIVE-YEAR SURFACE WARRANTY
Emerald warrants (parts and labor) the spa surface against cracks caused by defective materials or workmanship and water loss due to defects in the spa shell for a period not to
exceed the lesser of five (5) years from the date of purchase or five (5) years six (6) months from the date of manufacture. Excluded from this warranty are the cosmetic damages,
surface blistering or conditions arising from abuse, misuse, normal wear or acts of God. This warranty is subject to the limitations and disclaimers herein.
TWO-YEAR COMPONENT WARRANTY
Emerald warrants (parts and labor) the mechanical equipment, plumbing, fittings, and controls against defects in workmanship for a period not to exceed the lesser of two (2) years
from the date of purchase or two (2) years six (6) months from the date of manufacture. Damage caused in whole or in part by improper electrical hook-up or wiring, or by any
other cause listed as an exclusion to the warranties herein, voids the warranty. Travel, trip, or mileage costs are not covered under this warranty and service and travel charges may
be assessed to the purchaser by the dealer.
MODELS — EG4 and EG5:
TEN-YEAR STRUCTURAL WARRANTY
Emerald warrants (parts and labor) the spa shell against water loss due to defects in the spa shell for the “for a period not to exceed the lesser of ten (10) years from the date of pur-
chase or ten (10) years six (6) months from the date of manufacture. This warranty is subject to the limitations and disclaimers herein.
FIVE-YEAR SURFACE WARRANTY
Emerald warrants (parts and labor) the spa surface against cracks caused by defective materials or workmanship for a period not to exceed the lesser of five (5) years from the date
of purchase or five (5) years six (6) months from the date of manufacture. Excluded from this warranty are the cosmetic damages, surface blistering or conditions arising from
abuse, misuse, normal wear or acts of God. This warranty is subject to the limitations and disclaimers herein.
TWO-YEAR COMPONENT WARRANTY
Emerald warrants (parts and labor) the mechanical equipment, plumbing, fittings, and controls against defects in workmanship for a period not to exceed the lesser of two (2) years
from the date of purchase or two (2) years six (6) months from the date of manufacture. Damage caused in whole or in part by improper electrical hook-up or wiring, or by any
other cause listed as an exclusion to the warranties herein, voids the warranty. Travel, trip, or mileage costs are not covered under this warranty and service and travel charges may
be assessed to the purchaser by the dealer.
ALL MODELS — ER15, ES15, ER23, ES25, EG4 and EG5
EXTENT OF WARRANTY/DISCLAIMERS
These warranties extend only to the original "consumer" purchaser of the spa as that term is defined in the Magnuson-Moss Warranty Act, 15 USC Section 101, as amended.
These warranties terminate upon: (1) transfer of ownership of the spa; (2) rental of the spa; (3) rental of the premises where the spa is located; or (4) commercial or public use of the
spa. Warranty coverage shall not extend for any reason beyond the stated periods. The warranties as set forth and limited herein are the sole and exclusive warranties made by
Emerald and Emerald hereby expressly disclaims any other warranties, express or implied. EMERALD HEREBY EXPRESSLY DISCLAIMS THE IMPLIED WAR-
RANTIES OF NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. EMERALD’S LIABILITY WITH RESPECT
TO ITS PRODUCTS SHALL NOT EXCEED THE OBLIGATION TO REPAIR OR REPLACE DEFECTIVE PRODUCT AS EXPRESSLY SET FORTH ABOVE IRRE-
SPECTIVE OF THE THEORY UPON WHICH ANY CLAIM MIGHT BE BASED INCLUDING BREACH OF CONTRACT, WARRANTY, NEGLIGENCE, OR
STRICT LIABILITY. UNDER NO CIRCUMSTANCES SHALL EMERALD BE LIABLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.
WARRANTY PROCEDURES
In the event of any malfunction or defect covered by any of these warranties, contact the authorized dealer from whom you purchased your spa. All service work must be per-
formed by an authorized dealer or an authorized agent of Emerald. In the event there is not an authorized dealer or repair firm in your area, the spa can be returned pre-paid freight
(you pay) to Emerald for evaluation and, if necessary, repair of the defect. Emerald will then ship the spa back to you pre-paid (Emerald pays) upon completion of the repair. In the
event the spa needs to be returned to Emerald for repair, contact Emerald in advance at: 4150 East Paris Avenue, Kentwood, Michigan, 49512, phone number: (800) 766.7727, for
packaging and shipping instructions. In addition, Emerald reserves the right to inspect or designate a person to inspect any part that is claimed to be defective and covered by this
warranty. For any warranty service of components, Emerald reserves the right to choose at its option repair of the problem or a replacement of the defective component. You are
responsible to provide adequate access to the spa, equipment, and plumbing. Emerald, its dealers or agents will not perform service on spas where conditions are unclean, unsafe or
potentially unhealthy due to abuse, neglect, or improper maintenance. With regard to spa surface warranty repairs, cracks will be repaired so as to prevent damage to or leakage
from the spa shell. No warranty is made that the color or texture of the repair will match the original surface. Emerald reserves the right to substitute a part or component of equiva-
lent value, either new or reconditioned, and any such repair or replacement shall assume as its warranty only the remaining portion of the warranty on the original product. Travel,
trip, and mileage costs are not covered under these warranties and these charges may be assessed to you. Emerald dealers shall have the right to add additional surcharges for their
services which are not covered by these warranties. Any party making a claim hereunder must establish by dated sales slip, invoice or installation receipt the date of original pur-
chase and the fact that claimant is the original purchaser and that the spa is at the original installation location. Transportation costs incurred to and from Emerald for replacement
spa, spa shell, plumbing, power pack or any part related to the spa are the responsibility of the purchaser. All costs for the removal and re-installation of the spa, spa shell or power
pack are the responsibility of the purchaser.
[Spa Warranty Information Continued On Next Page]
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