Beats Solo Pro User Manual

Sound troubleshooting–
headphones and earphones
aving trouble with your audio? Find answers here.
1.
Snapping, crackling, popping, or no audio on one side
1. Make sure the 3.5 mm audio jack is fully plugged in. The straight input connects to your
headset, and the L-shaped input connects to your audio device.
2. Check that your audio source is on and working.
3. If your audio source is a computer or laptop, try adjusting the configuration settings.
4. If you still hear distorted sound, try a different audio source and an alternate cable.
2.
Volume too high
Turn the source volume down.
3.
Phone not responding to button presses
Make sure that the headset plug is securely connected. For multi-press functions, vary
the speed of presses when you use the remote/mic.

Beats Solo Pro Specifications

General

Type	On-ear
Connectivity	Wireless
Active Noise Cancelling	Yes
Microphone	Yes
Foldable	Yes
Weight	267 grams
Colors	Black, Ivory, Gray, Dark Blue, Light Blue, Red
Driver Type	Dynamic
Battery Life	Up to 22 hours
Fast Fuel Charging	10 minutes of charging gives 3 hours of playback

Summary

Troubleshooting Audio Issues

Snapping, Crackling, or No Audio

Steps to resolve audio problems like snapping, crackling, or no sound on one side.

Volume Too High

Instructions to reduce the source volume when it is excessively loud.

Button Presses Not Responding

Ensure secure connection and vary button press speed for multi-press functions.

Troubleshooting Connectivity and Microphone

Compatibility Issues

Install software updates; inline remote/mic may have limited iOS functionality.

Microphone Not Picking Up Sound

Check connection, clear socket, ensure mic is unblocked, and set correct input source.

Connecting Wireless Beats Products

Check Device Location and Proximity

Place devices within 30 feet and away from interference sources.

Adjust Sound Settings

Configure Bluetooth and sound output/input settings on your device.

Verify Volume and Power

Ensure devices are charged, powered on, and volume is adjusted.

Advanced Wireless Troubleshooting

Forget and Re-pair Beats Device

Disconnect and re-pair your Beats product via Bluetooth settings.

Reset and Re-pair Beats Product

Reset headphones/earphones/speakers, then pair with your device again.

Beats Headphone Reset Procedures

Reset Solo Pro

Hold mode and volume down buttons for 10 seconds until LED flashes red.

Reset Studio3 Wireless

Hold power and volume down buttons for 10 seconds until Fuel Gauge flashes.

Reset Studio or Studio Wireless

Press and hold power button for 10 seconds; LEDs indicate reset status.

Reset Solo2 Wireless

Hold power button for 10 seconds; LEDs indicate reset status.

Reset Solo Wireless

Hold multifunction and volume down buttons for eight seconds until lights alternate.

Additional Troubleshooting Tips

Try Alternative Power or Cable

Use an alternative power source or a different cable to test functionality.

Consult Sound and Bluetooth Guides

Learn about sound troubleshooting for headphones or Bluetooth troubleshooting.

Update Beats Firmware

Use Beats Updater for latest firmware, especially for Solo3 with iOS 10.