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BenQ BL2423PT User Manual

BenQ BL2423PT
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Product Service Manual Level
Service Manual for BenQ:
Version: 2
nd
Date:12-13-2016
Notice:
For RO to input specific “Legal Requirement” in specific NS regarding to responsibility and
liability statements.
Please check BenQs eSupport web site, http://esupport.benq.com, to ensure that you have the
most recent version of this manual.
First Edition (Aug. 2016)
©
Copyright BenQ Corporation 2016. All Right Reserved.
BL2423PT
9H.LFSLA.TBA
Applicable for All Regions
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BenQ BL2423PT Specifications

General IconGeneral
CertificationTCO 7.0
Product colorBlack
Market positioning-
3DNo
Pixel pitch0.275 x 0.275 mm
Screen shapeFlat
Response time6 ms
Display diagonal23.8 \
Display technologyLED
Native aspect ratio16:9
Supported video modes1080p
Viewable size, vertical296.46 mm
Contrast ratio (dynamic)20000000:1
Contrast ratio (typical)1000:1
Display number of colors16.78 million colors
Viewable size, horizontal527.04 mm
Display brightness (typical)250 cd/m²
Supported graphics resolutions1920 x 1080 (HD 1080)
PC in (D-Sub)Yes
Sustainability certificatesEPEAT Gold, ENERGY STAR
USB hub version2.0
HDMI ports quantity0
USB upstream port typeUSB Type-B
USB Type-A downstream ports quantity2
RMS rated power2 W
AC input voltage96 - 264 V
AC input frequency47/63 Hz
Power consumption (off)0.5 W
Power consumption (standby)- W
Power consumption (typical)16 W
Pivot angle0 - 90 °
Tilt angle range-5 - 20 °
Cable lock slot typeKensington
Panel mounting interface100 x 100 mm
Storage temperature (T-T)-20 - 60 °C
Operating temperature (T-T)5 - 40 °C
Storage relative humidity (H-H)10 - 90 %
Operating relative humidity (H-H)20 - 90 %
Cables includedAC, DVI, USB, VGA
Weight and Dimensions IconWeight and Dimensions
Depth (with stand)239.55 mm
Height (with stand)524.9 mm
Depth (without stand)71.5 mm
Width (without stand)563.2 mm
Height (without stand)338.7 mm
Weight (without stand)4100 g

Summary

Introduction and Safety

Environmental and Operational Safety Warnings

Lists environmental conditions and user actions to avoid for safe monitor operation.

Product Overview and Specifications

Monitor Technical Specifications

Detailed technical specifications of the monitor, including panel, resolution, brightness, etc.

Inspection Criteria for Defects

Dot Defect Criteria

Defines criteria for bright, dark, and partial bright dots on the LCD.

RMAs (Return Material Authorizations)

Warranty Information

Product Warranty Period and Avoidance

Specifies warranty duration, repair warranty, and conditions for avoidance.

Level 1 Service: Cosmetic, Appearance, Alignment

Software/Firmware Upgrade Process

Details the process and materials needed for firmware upgrades.

USB Driver and RTD Tool Installation

ISP Settings and Firmware Loading

Verifying Firmware Version and Factory Menu Access

Accessing BenQ Factory Menu

BenQ Factory Menu Operation

Details the key combination and steps to access the BenQ factory menu.

Connection Setup for Monitor Upgrade

Running the ISP Tool

Writing EDID and Completion

Instructions on initiating EDID writing and recognizing successful completion.

Troubleshooting Common Issues

Troubleshooting: Power and Video Problems

Provides flowcharts for diagnosing and resolving no power or no video issues.

Troubleshooting: Image and Color Problems

Provides flowcharts for resolving image distortion, flicker, and color issues.

Adjustment and Alignment Procedures

Level 2 Service: Parts Replacement

Product Disassembly and Assembly Guide

Product Disassembly Steps

Details the step-by-step process for disassembling the monitor.

Product Assembly Steps

Details the step-by-step process for reassembling the monitor.

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