EN-43
Troubleshooting and service information
If your camera cannot operate normally, see the frequently encountered problems and
solutions listed below. If the problem persists, contact your nearest service center or
technical support.
Problem Cause Solution
The camera cannot
power up.
There is no battery or the
battery is not inserted
correctly.
Insert the battery correctly.
The battery has no power. Replace the battery.
The battery power is
draining quickly.
The external temperature is
extremely low.
--
Many shots are being
captured in dark places,
requiring a flash.
--
The battery or camera
is warm.
The camera or flash was
used continuously over a long
period of time.
--
The flash does not fire
or recharge.
The camera flash is turned
off.
Set the flash to Auto Flash.
The light source is sufficient. --
Even though the flash
fired, the image is dark.
The distance to the subject is
greater than the flash’s
effective range.
Get closer to the subject and
shoot.
The image is too bright
or too dark.
The exposure is excessive or
inadequate.
Reset exposure
compensation.
I cannot format a
memory card.
The memory card is
write-protected.
Remove the write protection.
End of the memory card life. Insert a new memory card.
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