Bernafon SoundGate 3 - Phone Connectivity Troubleshooting; Phone Call and Ringing Issues

52
Phone Problem Solution
The SoundGate 3
phone key does not
blink when the
phone is ringing, and
there is no ringing
indication in the
hearing aids
The SoundGate 3 and phone
are not paired to each other
Pair the SoundGate 3 and selected Bluetooth
®
phone
(see pages 31 to 33)
The Bluetooth
®
function
and/or power are turned OFF
on the SoundGate 3 or
Bluetooth
®
phone
Ensure the SoundGate 3 and Bluetooth
®
phone are
powered ON. Refer to the manual of your
Bluetooth
®
phone to ensure Bluetooth
®
function
is active.
The SoundGate 3 battery is
critically low
Recharge the SoundGate 3 battery
The SoundGate 3
phone key is blinking
when the phone is
ringing but I hear no
ringing indication in
my hearing aids
The SoundGate 3 is out of range
Ensure the SoundGate 3 is kept within 1 meter
(40 inches) of the hearing aids.
For optimum performance always use the neck strap
antenna.
The audio in
my hearing aids
drops out
The SoundGate 3 is out of
Bluetooth
®
range
Ensure the SoundGate 3 and Bluetooth
®
phone are
within the recommended 10 meters of each other
The neck strap antenna is not
mounted to the SoundGate 3
While streaming, it is recommended to use the neck
strap antenna to prevent drop outs