If BOX can no longer perform its functions correctly, it will stop working and will notify
you. Follow the steps provided in the notification screen to complete the recovery
process.
• on demand
If you notice that the BOX no longer performs properly, or if the product does not
work as it should after configuration changes or upgrade, you can start the recovery
process.
To run an on-demand recovery:
• Tap the icon in the Bitdefender BOX app, then tap Settings (on Android), or tap
the icon (on iOS).
• Choose BOX recovery (on Android), or Recovery (on iOS). Follow the wizard steps
and wait for the process to finish.
NOTE
Do not unplug BOX during the recovery process.
4.8. Removing BOX from your network
Bitdefender BOX is a complex hardware-software security solution that does not have
a simple “uninstall” option. If you decide not to use BOX anymore, a few steps are
required.
To remove BOX from your network:
• Tap the icon in the Bitdefender BOX app, then tap Settings (on Android), or tap
the icon (on iOS).
• Choose Remove BOX.
Wait for the uninstall process to finish.
• Disconnect the hardware BOX component from the power source (power outlet or
router).
The Bitdefender BOX app will revert to its initial configuration.
You can delete the application from your device, as follows:
30BOX Management
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