5.3. How can I update the firmware on my BOX?
Whenever a firmware update is available, you will receive a notification in the Bitdefender
BOX app. Tap it and follow the on-screen instructions.
You can also allow automatic firmware updates. To do this:
• In the Bitdefender BOX app tap the icon, then tap Settings (on Android), or tap
the icon (on iOS).
• Tap on the Firmware Version field.
• Enable the Automatic Updates option using the corresponding switch.
5.4. How can I update the Bitdefender BOX app?
Whenever a new update is available for the Bitdefender BOX app, you will receive a
notification on your device. Access the store and update the app to benefit from the
latest changes and improvements.
5.5. I have a new router, how can I continue to use my BOX?
If you need to change your current router and BOX is connected to it as a network
device, follow these steps:
1. Disconnect BOX from the current router.
2. Configure your new router for your home network, and then connect the BOX.
3. Connect the smartphone with the Bitdefender BOX app to the new router’s Wi-Fi
network and open the app.
4. The “Update BOX configuration” notification appears. Tap the notification then tap
Fix so BOX will attempt to fix this issue. If this cannot be fixed automatically, follow
these steps:
a. The setup app will display your router’s admin control panel and you will need to
log in with your credentials.
b. While successfully logged in, you need to disable the DHCP (dynamic IP allocation)
Server on your router, as guided in the app menu and save the changes on your
router.
c. Next step in the app will advise you to manually reboot your router. After reboot
please wait until it restarts before pressing “Done rebooting my router” in the app.
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