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BKI MHB - Troubleshooting

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11
Troubleshooting
Refer to the table below for troubleshooting information.
Disconnect the merchandiser power supply by unplugging the cord before performing any diagnostic testing.
Problem
Cause
Possible Solution
Unit
Not Operating
No Power to the unit. Check circuit breaker or fuses at
building power panel.
Power switch is off. Reset the power switch.
Holding Temperature Not
Adequate
Unit has not been preheated. Refer to the Preheating section of
this manual.
Product is below temperature
when loaded into
merchandiser.
Check product temperature
before loading the merchandiser.
Well or Upper Canopy
thermostat setting too low.
Refer to Temperature Adjustment
section of this manual.
One or more heating
elements not operating
properly.
Contact authorized BKI service
company.
Light Bulb(s) Do Not Illuminate
when Power is turned On
Failed Light Bulb(s) Replace failed Light Bulb(s).
To maintain NSF compliance,
replace only with genuine BKI
replacement lamps.
Blown Fuse Contact authorized BKI service
company.
Failed Ballast Contact authorized BKI service
company.