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CHAPTER 3: Installation and Preconfiguration
Error reason
When a communication error occurs, one of these “reason” messages will be
displayed:
Receive/network problem
The Expansion Cables in your system might be loose, misconnected, broken,
or defective. First make sure that all of your Expansion Cables are firmly seated
in the Expansion Module connectors, and that the cables are connected from
Module to Module in one of the ways shown in Section 3.4.2. If you can’t
resolve the problem, call Black Box Tech Support.
Duplicate id
Two or more Matrix ServSwitches in your system have been set to the same
“starting computer” number. Either set the starting computer number of all of
the Switches in your system differently (see Section 3.6), or remove the
Switches with the duplicate number from your system.
Reset failed or
Microsequencer operation failed or
Id set to 0 (broadcast) or
Memory test failed or
Insertion failed or
Unknown error
Indicates faulty communication hardware. Try cycling power to the Matrix
ServSwitch to see if this message goes away. If it doesn’t, the Switch will have to
be repaired or replaced; call Black Box Tech Support as described in
Sections 8.2 and 8.3.
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