Troubleshooting guide
Feel free to check our online support website to benefit from a remote help:
www.blueconnect.io (assistance).
Compatibility problem
between the serial number
and the code.
Do not confuse B with 8 and vice versa.
No Sigfox® connection. 1. Check your Sigfox® coverage on www.sigfox.com.
2. Make sure the upper part of the device is out of the water
to allow the communication system to operate.
3. Try placing the device somewhere else in the pool to nd
the location with the best connectivity.
4. Restart the device.
Problem to complete the
installation.
Take a measurement Bluetooth®.
Problem with Bluetooth®. 1. Check the BLE 4.0. and Android 4.3 or iOS 9.3
compatibility.
2. Activate Bluetooth® on your smartphone or tablet.
3. Restart the device.
The measurements are not
correct.
Check calibration of the device.
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