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REGISTER A WARRANTY OR REPAIR WITH BMPRO
To register a warranty or repair with BMPRO:
1. Lodge a support request via teambmpro.com/technical-support or email customerservice@
teambmpro.com
2. If agreed with the BMPRO Product Specialist team, register a warranty claim or repair via
teambmpro.com/warranty-claim or email customerservice@teambmpro.com to obtain a Return
Material Authorisation (RMA) number.
3. Package and send the product to:
BMPRO Warranty Department
19 Henderson Road
Knoxfield, VIC 3180
Please mark RMA details on the outside of the packaging.
4.
Ensure your package also includes a copy of the proof of purchase, a complete description of the
fault and your contact details including phone number and return address.
EXCLUSIONS
This warranty will not be applicable where: (a) the product has been altered, modified or repaired by
someone other than BMPRO, an authorised installer or a qualified auto electrician; (b) the product
has not been installed properly by either the user or manufacturer; (c) BMPRO cannot establish a
fault in the product after inspection and testing; (d) the product has been used for purposes other
than that for which it was designed; (e) the fault in the product has occurred due to a failure by the
purchaser to ensure proper use and maintenance of the product according to BMPRO’s instructions,
recommendations and specifications (including maintenance); (f) the product has been subjected to
abnormal conditions, such as environmental, temperature, water, fire, humidity, pressure, stress or
similar; (g) the fault has been caused by abuse, misuse, neglect or accident; (h) the fault has been
caused by a power surge or other kind of fault in the supply of electricity; (i) unauthorised parts or
accessories have been used on or in relation to the product; (j) the appearance of the Product has
deteriorated; or (k) the fault is a result of common wear & tear.
LIMITATIONS
No express warranties or representations are made by BMPRO other than what is set out in this
warranty. The absolute limit of BMPRO’s liability under this express warranty is the repair or
replacement of the product or part of the product.
CONTACT
BMPRO’s contact details for warranty claims are:
SETEC BMPRO Pty Ltd
19 Henderson Road,
Knoxfield, VIC 3180
Phone: (03) 9763 0962
Email: customerservice@teambmpro.com
Warranty Claim and Product Repair Form:
https://teambmpro.com/warranty-claim/
Registering your BMPRO product is an important step to ensure that you receive all the benefits you
are entitled to.
Please complete the online registration form at https://teambmpro.com/product-registration/ for
your new product today.
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