FAQ
• Q
.
Device not connecting via Bluetooth
• Check to see if the device is in pairing mode
indicated by red and blue LED flashes
on either earbud.
• Check if the device is in the range of Bluetooth (usually 10m) and if there are any
obstructions in between.
• Check to see if the device being connected to supports Bluetooth connections
• Check if it is a passcode issue and if so enter 0000
• Check to see if the device being connected to does not have any software issues –
Check to forget the device on Bluetooth, update the mobile software, if it still does
not work try factory resetting the device.
• Q. Charging case is not charging
• Check to see if the wire connected to the case is not broken, use other wires and also
ensure that the charger being used is not of 9v or 12v as that will damage the case, The
LED lights located on the charging case indicate the battery status of the case. The
indicator in the case blinks during charge and will remain steady for 60 seconds before
turning off on full charge.
• Q. Earbuds are not charging
• Check to see if the earbuds have been put inside the case in the right orientation, a white
light on the earbud’s will indicate they are still being charged. This light will go off once
the earbud’s have been completely charged.
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