• Q. The sound is distorted/low volume/low bass/low qualit
y
• Check if connected device does not have any equalizer settings applied from your
smartphone.
• Check if the problem still occurs if the device is moved closer and all obstacles in the middle
are removed.
• Check if the distortion or quality lowers at all volumes or only at high volumes.
• Check to Check different media players and different devices and if the distortion happens
on all devices or only on specific ones.
• Check if the problem occurs at all levels of charging or only at low charging levels.
• Q. The device does not turn on
• Check to see if the device has been properly charged first, A white light on the earbud’s will
indicate they are still being charged. This light will turn off once the earbud’s have been
completely charged.
• Check if the voltage of the charger is correct for the charging case and if the lights on the
bottom are glowing to indicate the charge level.
• Check by switching on the earbud’ on manually, press and hold the multi function button
for 3 seconds until the LED begins to flash in red and blue.
• Check if the device was not subject to any mishandling, broken wires or exposed to direct
sunlight or hazards like fire
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