boAt Airdopes 131 - The sound output is muffled; Voice is muffled during calls; Microphone has muffled input; Earbud not charging while inside the case even when the case is charged.

• Q. The sound output is muffled
• Check if dust has accumulated inside the earbuds or if there is any obstruction.
• Check if ear wax has accumulated inside the earbuds.
• Check if there is no damage to the tips of the earbuds and see if changing them helps.
• Check if sweat or water has gone inside the earbuds.
• Q. Voice is muffled during calls/ Microphone has muffled input
• Check if restarting the device resolves the issue.
• Check if dust or ear wax as accumulated near or inside the microphone port, there is no
blockage on the microphone.
• Check if swear or water has gone inside the microphone.
• Check if there are any obstructions between the earpods and the device and clear them, move
the device at a closer range to the earpod and see if it still affects it.
• Q. Earbud not charging while inside the case even when the case is charged.
• Check if the charging pins of the case are clear and there is no obstruction.
• Check if the charging pin of the earbuds are clear and there is no obstruction.
• Check if the orientation of the earbuds inside the case is correct and they have been properly
inserted inside the case.