• Q. The in-built controls of the device are not working
• Check if the controls do not work while connected to another device
• Check if the media player being used supports such controls and if they controls do not
function on call or other media players
• Check if the controls have been physically damaged or exposed to any hazards
• Q. Occasional disconnects/ The right earpod keeps disconnecting
• Check if restarting the device resolves the issue.
• Check if the same problem happens for different devices and media players.
• Check if there are any obstructions between the earpods and the device and clear them, move
the device at a closer range to the earpod and see if it still affects it.
• Try factory-resetting the device.
• Q. If there are other exceptions in use
• Check if restarting the device resolves the issue.
• Place the earbud’s in the charging case and then try using them again.
• Try factory-resetting the device.
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