ELLIPTICALS – USER MANUAL
8 TROUBLESHOOTING PROBLEMS
The following information is provided as a guide to solving common problems that may arise.
Read your warranty information carefully to have a clear understanding regarding what is covered.
8.1 DISPLAY MESSAGES (E-45 only)
BATTERY LOW - PEDAL OVER 30 RPM - OR RECHARGE
The built-in Battery Pack’s charge is low and the blue L.C.D. backlight will shut off to preserve energy.
The user needs to pedal over 30 rpm for the backlight to come back on and to begin recharging the
battery.
Note: A Recharging Adapter Pack that plugs into the unit and an electrical outlet may be purchased
from the Bodyguard Fitness Customer Service Department to allow for quick and easy recharging of
drained battery packs.
PEDAL OVER 30 RPM – OR CONSOLE DIMS
After 30 seconds of pedaling at less than 30 rpm, the console backlight will turn off to avoid battery
drain. Once the user pedals over 30 rpm the console backlight will turn back on.
8.2 COMMON NOISES
There are different types of noises that can be heard from an elliptical depending on the workload,
age and condition of the equipment. Ellipticals do have a lot of moving components creating
operational noise but if you feel there is a noise over and above what is considered normal then
diagnosing the cause of noises can be made easier by taking a simple step-by step approach.
1) What type of noise is it? Is it a loud banging or knocking sound or does it sound more like
something rattling due to vibration or something being loose. Is it a constant rubbing sound where
two things are in permanent contact or a clicking sound where there is a frequency to the contact?
What type of materials does it sound like are causing the
noise, metal, plastic or something synthetic?
2) Attempt to understand the noise by trying to replicate it under different circumstances such as
pedaling fast, pedaling slow and even when the elliptical is stopped. Does the noise volume or
frequency increase when you pedal faster? Does it only occur when you pull or lean on the swing
arms, contact heart rate bars or when you only pedal on one side of the elliptical? Can you replicate it
when the elliptical is stopped or just when the pedals/swing arms are moving?
3) Attempt to isolate the location of the noise? Is it at the front or back of the elliptical? Is it isolated to
the rear frame or is it something in the mainframe or swing arms. Remove the shrouds and see if the
volume increases indicating it may be related to a component inside the unit. Safely place your hands
on parts of the elliptical to see if you can isolate the noise to that area or feel vibration.
Once you have a good understanding of the type of noise and how it changes based on or actions
you can look at the nearby components to see a cause. Below are some common causes for
different types of noises heard on ellipticals.
8.2.1 CLICKING NOISES
A clicking noise that sounds as if something repeatedly makes contact with a moving part is different
to a rubbing noise as there is a frequency of contact involved as opposed to permanent contact. You
almost certainly will have to pedal the elliptical to hear the noise and maybe able to hear it by moving
the pedals without standing on the machine. You may also be able to increase its volume and
frequency by increasing the speed.
Shoelaces
Check that your shoelaces are securely tied and the loops in the laces are not too long or they may
click on the opposite pedal as it passes or on the shrouds/arms/links etc.
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