82 en | Troubleshooting MIC IP fusion 9000i
2017.11 | 0.20 | F.01U.349.011 User Manual Bosch Security Systems
Problem Questions to Ask/Actions to Resolve the Problem
No video. – Check that the mains power to the power supply is
on.
- If providing power via 24VAC, ensure that the
24VAC voltage at the camera is between 21VAC and
30VAC.
- If providing power via High PoE, ensure that the
lights on the midspan indicate correct operation. If
they do not, see the midspan manual for further
details.
– Check to see if you can access a web page.
– If you can, then cycle the camera’s power off
and on and check that the optical camera iris
isn't closed. If this doesn't correct the problem,
switch the Stream from Stream 1 or Stream 2 to
M-JPEG. If this corrects the problem, re-install
the latest Video SDK.
– If you cannot, then you may have the wrong IP
address. Use Configuration Manager to identify
the correct IP address.
If OK, then check that there is 24 V output from the
transformer.
If OK, then check the integrity of all wires and mating
connectors to the camera.
Picture is dark (optical image). – Check that the Gain Control is set to High.
If OK, then
– Check that the Auto Iris Level is set to the
appropriate level.
Background is too bright to see
subject (optical image).
Turn on backlight compensation.
Camera reboots frequently or
intermittently
Test your camera with another power supply.
Check the Bosch website for a software update that
might address the issue.
No OSD messages appear. Bosch’s Video SDK is required. Video management
software from third parties does not use the SDK.
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