CUSTOMER SUPPORT OVERVIEW
To obtain assistance with a question or problem concerning the operation of your Vetronix product and its
attached products, or to arrange for warranty and non-warranty repairs, telephone the Vetronix Customer
Support Center. To order replacement parts, contact Vetronix Customer Service.
BEFORE CALLING
Before making a call to Customer Support:
• Name and address
• Serial number of equipment or tool
• Name, part number and quantity of the item to be requested
• Telephone number where the technician may be reached
Prepare a brief description of the problem, which:
• Tells when the problem occurred
• Lists any error codes displayed
• Tells what accessories were being used when the problem occurred, and vehicle information
MAKING THE CALL
The Vetronix Customer Support Center operates from 7:30 a.m. to 4:30 p.m. (Pacific standard time)
Monday to Friday.
In the United States and Canada to contact Customer Support, dial:
• English 1-800-321-4889
A Vetronix Customer Support representative will come on the line or respond by fax to answer questions,
make suggestions, and take repair and parts orders. To make sure every problem is resolved to the
satisfaction of the caller, the Vetronix Customer Support representative will record each problem, question,
or suggestion into a special problem tracking system. Any problems that cannot be resolved over the phone
will be directed to the appropriate group for resolution.
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