26
Fault or Breakdown
6 720 801 019 (2012/05)
7 FAULT OR BREAKDOWN
This boiler is supported in the UK and Eire by Worcester, Bosch
Group. Specialised Service Engineers are available to attend a
boiler breakdown.
No charge will be made for parts and/or labour providing:
• A boiler fault is found and the appliance has been installed
within the last 12 months. Reasonable evidence of this must be
supplied on request. i.e. the Benchmark Checklist.
A call-out charge will be made where:
• The boiler has been installed for over 12 months.
• Evidence cannot be provided that the first year service
inspection has been carried out (i.e. an entry in the Benchmark
Checklist).
• Our Field Service Engineer finds no fault with the boiler.
• The cause of breakdown is misuse or with other parts of your
plumbing/heating system, or with equipment not supplied by
Worcester, Bosch Group.
TECHNICAL SUPPORT
In the event of a boiler fault or breakdown please contact
Worcester, Bosch Group appointments team on 0844 892 3000.
Your advisor will arrange for an engineer to call with the minimum
of delay; under normal circumstances this will be from 1 - 3
working days (excluding weekends) for priority breakdown
situations (no hot water and/or heating).
Invoices for attendance and repair work carried out on
this boiler by any third party will not be accepted.
No fault is found on over 30% of all service calls.
In the case of a suspected fault, refer to the fault
finding section of this guide.
To Next Page
Loading...
