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ENG
TROUBLESHOOTING
TRY THESE SOLUTIONS FIRST
If you experience problems with the speaker:
• Power the speaker o and then on again (see page 19).
• Charge the speaker (see page 23).
• Check the status lights (see page 26).
• Make sure your device supports Bluetooth connections (see page 12).
• Increase the volume on the speaker, your device, and your music app.
• Move your device closer to the speaker (30 ft or 9 m) and away from any
interference or obstructions.
• Connect another device (see page 12).
If you couldn’t resolve your issue, see the table below to identify symptoms and
solutions to common problems. You can also access troubleshooting articles, videos,
and other resources at: support.Bose.com/sl-maxsupport.Bose.com/sl-max
If you’re unable to resolve your issue, contact Bose customer service.
Visit: worldwide.Bose.com/contactworldwide.Bose.com/contact
OTHER SOLUTIONS
SYMPTOM SOLUTION
No power (battery)
Baery may be in protection mode or discharged. Connect the
speaker to a power source (see page 23).
Speaker doesn’t
connect with device
Clear the speaker device list (see page 16). Delete the speaker
from the Bluetooth list on your device, including any duplicate
listings labeled LE (Low Energy). Connect again (see page 12).
Visit: support.Bose.com/sl-maxsupport.Bose.com/sl-max to see how-to videos.
Speaker doesn’t
respond to
multi-press functions
Vary the speed of presses.
No sound
Make sure voice prompts are on using the Bose app. Press the
Bluetooth buon l and release to hear the connected device.
Make sure you’re using the correct device.
Use a dierent music source.
If two devices are connected, pause audio on the first device and
play audio on the other device.
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